I have a tricky situation! I haven't needed to edit my DNN website for 18months - 2 years, but the last time I did it was to update a customised control which I now want to update again. I can successfully log on as Host, but none of the superuser icons actually work, not even "About" so I can't even tell what version it's running, although the latest upgrade file I have *locally* seems to be DNN_Platform_9.2.2.178_Upgrade.zip. Can anyone suggest any way to get me back in? Thanks for any advice
Ade
Can you please provide more details about what is and isn't working? I'm not completely sure that I know what you mean by superuser icons, for example.
Also, how is your login workflow configured?
Do you have any related errors in your event log(s)?
Hello:
The video I linked to shows you where the file-based log files can be found. :)
One more question, sorry... Do you see any errors in the console of the web developer tools?
Erm ... when you say "console of the web developer tools..." the only web development I have ever done on this site is via logging in to DNN and editing the DNN site directly. So when you mention the web developer tools console, what are you referring to? Sorry if I am being a bit slow, but it's been a long time! The website is for a music club, but we had to close down for Covid in early 2020 and I haven't touched it since, hence the very poor memory of how it all used to work!
No problem, he means the developer toolbar in your browser. Press F12 and you'll see it :-)
Sorry, as Timo mentioned, you can press <F12> to open the web developer tools in your web browser.
Be sure the Console tab/view is open. Then, reload the page and/or reproduce the error to see if any errors are reported.
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