In this instance, I'd suggest trying other web browsers (and/or incogito/private viewing mode) to isolate if this is a browser issue or plugin issue.  Do you see any JS errors of any kind?  Also, make sure the web server is configured to properly serve static files.

I would also check if there are javascript errors in the browser developer tools console. And I would check to make sure that user has permissions on that page to edit it.

I'm having the same problem. How do I adminstrate anything if the bar is gone? I'm used to typing the url path in manually in other cms like drupal or wordpress to get around that sort of thing. But I can't figure out the path to the admin: ( for example http://www.uat.workauthor...t/Extensions/ ) just goes to the homepage

I think I broke the site when I installed an extension for the text editor. But of course I can't uninstall because the bar is gone. But for some reason the error in the log is seems related to localization? (I do have 2 languages on the site):

http://www.uat.workauthor...ttable?culture=fr-CA 500 (Internal Server Error)

As the DNN Control Bar is loaded within the page (in an iframe) using JavaScript, a JS error can block it loading.
There is no really direct way to access it in DNN 9.
Mostly this is a Theme error.
You have to fix the JS error first (if that's the issue).
If you have access to the folder structure, (temporarily) rename the current Theme's folder and DNN will revert to the Fallback skin.
If that does show the Control Bar, there's most likely a JS error caused by the Theme you use.

Posted By Loren on 28 Jun 2019 01:51 PM

Hi all,

I have a  DNN 9.3.2 website, and when I go into edit mode on the page, the add module bar is not displayed.  I am currently using the Xcillion skin.  I have tried multiple skins on the site and none of them show the add module bar.

How do I fix this?

thanks,

Loren

Try clearing the cache and login again

 

Posted By Agency3 on 05 Jul 2019 04:39 PM

I'm having the same problem. How do I adminstrate anything if the bar is gone? I'm used to typing the url path in manually in other cms like drupal or wordpress to get around that sort of thing. But I can't figure out the path to the admin: ( for example http://www.uat.workauthor...t/Extensions/ ) just goes to the homepage

I think I broke the site when I installed an extension for the text editor. But of course I can't uninstall because the bar is gone. But for some reason the error in the log is seems related to localization? (I do have 2 languages on the site):

http://www.uat.workauthor...ttable?culture=fr-CA 500 (Internal Server Error)

 

It is a good idea to have regular backups and to additionnally take a backup just before any upgrade or module installation. If you have a backup, then, i would restore that. If not, then having that extension details, maybe we can find a manual way to fix that.

In addition to javascript errors, there is also sometimes some useful information in the /Portals/_default/logs folder..., but this is most likely either a theme or javascript error.

 

Since you can't administrate the website like you normally would to help with troubleshooting, you could run some SQL to change the default themes/containers.  This will maybe help to load the website again, at least.  

Thanks guys I finally solved it by editing my web.config using the method in this thread by Michael Washington:

https://www.dnnsoftware.c...onabar-api-404-error

I cut and paste a fresh local installation's DNN9 assemblyBinding section in the web.config over top of my old web.config. For some reason the help in the DNN faq didn't work ( https://www.dnnsoftware.c...ing-persona-bar.html ) even though it suggested a similar solution.

Posted By Agency3 on 07 Jul 2019 04:17 PM

I cut and paste a fresh local installation's DNN9 assemblyBinding section in the web.config over top of my old web.config. 

Nice tip. This is one of many reasons why our upgrade process includes synchronizing the web.config. :)