I have been a long time DNN user, over 8 years now, and I have to say over the last year+ there has been a large, noticable decline in DNN as a product, company and community.
Take for instance the separation of the DNN Community from DNN Corp, which at first sounded exciting and the proper move to make. But now it seems like it was only a half implemented idea of what the original thought and purpose was to be, leaving these two separate entities that leave users, especially new ones confused. I understand that the Community is of course just that, volunteers who support the platform that they use, picture yourself as a prospective new user researching CMS’s to use:
- The Community website is not properly updated, for example the Roadmap page still shows 9.6.0 to be released in Q2 2020, last updated March 24th. 9.6.0 was released almost 4 months ago, 9.6.2 over 2 weeks ago (with no mention of it on the Roadmap).
- It’s been almost a year and a half since a white paper has been published, and when I went to view them I couldn’t find a link to them until I noticed the not well placed download link that is only visible on the main white paper page, with no way to view it on the detail pages of each, which only show a placeholder image as a preview.
I do realize these are just a couple of small, nit-picking items, but again to view these coming in from a potential new user its not very promising to see stagnant/broken content like this.
But on to more important points about the company itself.. I know of a couple of colleagues who have been using licensed versions of Evoq/DNN Professional for some time and have been quite happy with the choice, until, again, the last year+. Since then, there has been a massive drop in the quality of customer support, account management, and from simply having the most recent version of DNN available in Evoq form. It took roughly TWO MONTHS for there to be a Evoq 9.6 version after Platform 9.6 was released, which addressed a number of security vulnerabilities or bugs that paying customers were left having to fend for themselves. Additionally, even viewing the DNN Corp website on the latest release of Safari for macOS or iOS, since they went with WebP images, all images appear broken. macOS is one of the top choices for web developers, and with Safari being the default browser on both macOS and iOS devices, its a pretty glaring omission.
Now, I don’t mean to come here and complain without trying to contribute to some sort of solution, to help a product and platform I have been using successfully for nearly a decade. I will willing to help out on the Community front, but I do fear for what the future holds on the corporation side. Anyone have any similar thoughts as mine?