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New Member


Posts:14
New Member

    DNN upgraded from 9.2.2 to 9.4.4 using DNNConnect.CKE 1.0.7 with no other providers installed on Chrome, Firefox, and Edge (cleaned cache too) portals show a blank Edit Content when editing the content of an area.  You can't click into the text area to do anything either.  If you click the Source button in the top left you can see all the source for what should be there but once you go back to normal view mode it's still blank.  On a test copy of the website I installed the latest DNNConnect.CKE 1.1.0 but that didn't resolve the issue.

    I accidentally found a solution in that if you grab not the edit box expand icon but the window the edit box is in triple expand arrow in the bottom right and stretch it by about an inch then viola, all of the content appears and can be edited.

    I looked through the release notes for 9.5/9.6/9.7 but I didn't see anything saying this was fixed in those versions but was curious if anyone had run across this before and knew a more permanent resolution?



    Veteran Member


    Posts:840
    Veteran Member

      I would document this and submit as a bug report on GitHub.

      I don't think that I've ever seen or heard this particular issue.

      You might want to clear your browser's cache and see if that makes it go away.
      Joe Craig
      DNN MVP
      Patapsco Research Group


      New Member


      Posts:14
      New Member

        I did try clearing the browser cache and that didn't fix it either. I had two developers who had never been to the website test too and they had the same behavior. When I get some time I'll go make a GitHub bug.


        Basic Member


        Posts:76
        Basic Member

          Leith, I'll back you. I have seen that myself at times. I had not discovered the temporary fix that you shared, so thank you for that! 



          New Member


          Posts:14
          New Member

            I've made a bug in GitHub for this.

            https://github.com/dnnsoftware/Dnn.Platform/issues/4037



            New Member


            Posts:14
            New Member

              I updated to DNN 9.7.0 since they didn't want to support 9.4.4 (which is understandable) and the same issue exists under the website upgraded to the 9.7.0 version.



              Basic Member


              Posts:76
              Basic Member

                Since the issue remains, it makes me think that this might be a theme issue. At the moment I can't remember which of my sites has this issue. I hope to run across it soon. But if you were to investigate the possibility that it is a theme issue, I think you should change the theme for the host default, clear the cache and test.


                New Member


                Posts:14
                New Member

                  I talked to the developers and they said the portals having issues were based off an older Xcillion skin.  I asked them to merge compare an updated version of Xcillion against their custom skins to see if that fixes the issue.



                  New Member


                  Posts:14
                  New Member

                    We swapped over the website to use the built in Xcillion and the issue still continues on the portals that were having problems before. They closed my case on github so guess I'm not going to get any help from there.


                    Veteran Member


                    Posts:840
                    Veteran Member

                      Are there any errors? Check Admin Log, log4 net logs in portals/_default/logs and also the browser's console window.
                      Joe Craig
                      DNN MVP
                      Patapsco Research Group
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