DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.
Prev
Next

Blank Errors in Logs DNN9

Forums > Administration and Configuration
Sort:
You are not authorized to post a reply.





Nutty About Hosting

New Around Here



Posts:6
New Around Here




7/16/2019 5:20 AM

    We are just looking into a 500 error for part of a page and on looking at the logs under Manage --> Admin Logs we have lots of blank entries with no error message. Can anyone point us in the direction of resolving this? Thanks.






    Michael Tobisch

    Veteran Member



    Posts:1124
    Veteran Member




    7/16/2019 6:26 AM
      Hi,

      did you check the Windows event log and/or the IIS logs to get more information?

      Happy DNNing!
      Michael

      Michael Tobisch
      DNN★MVP

      dnnWerk Austria
      DNN Connect





      Joe Craig

      Veteran Member



      Posts:1236
      Veteran Member




      7/16/2019 12:52 PM
        Also, check DNN's log4net logs. They are .resources files and are in /portals/default/logs. They are text files. If you don't find what you need, you may want to configure log4net (look in the installation root for DotNetNuke.log4net.config) for configuration settings. You can look to Microsoft's log4net documentation for logging options.
        Joe Craig
        DNN MVP
        Patapsco Research Group





        Will Strohl

        Veteran Member



        Posts:1251
        Veteran Member




        7/19/2019 11:06 AM

          Just in case it helps you (and others that may read this), here's a video that helps to explain the two event/error log locations. 

          You appear to be on an older version of DNN, so the Admin Logs feature is actually the Error (Event) Log feature you've posted the screenshot from.

          Did you find a resolution to this?

          Will Strohl

          Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
          DNN experts since 2003 | We Build LOTS of DNN stuff...
          DNN-based E-Commerce w/ Hotcakes Commerce





          Mitchel Sellers

          Growing Member



          Posts:97
          Growing Member




          7/19/2019 12:46 PM
            We have seen this on a number of installations, I'm still trying to figure out what causes it, but as Joe Craig mentioned the actual error will be listed in the /portals/_default/logs folder
            Mitchel Sellers
            Technology Advisory Group Leader
            CEO @ IowaComputerGurus, Inc. a DNN & .NET Solutions Provider
            Technical Blog: MitchelSellers.com





            Nutty About Hosting

            New Around Here



            Posts:6
            New Around Here




            7/30/2019 3:35 AM
              Sorry for the delay in replying, we were never notified of replies, perhaps a bug in new forum?.

              This has suddenly stopped happening so we never got to the bottom of it. I think it may have been a permissions issue as there were no logs in /portals/_default/logs since the site was upgraded to DNN9. There are now logs in there but this error is no longer happening.

              Thanks for the pointers.





              Will Strohl

              Veteran Member



              Posts:1251
              Veteran Member




              8/9/2019 12:02 PM
                Posted By Nutty About Hosting on 30 Jul 2019 04:35 AM
                This has suddenly stopped happening so we never got to the bottom of it. I think it may have been a permissions issue as there were no logs in /portals/_default/logs since the site was upgraded to DNN9. There are now logs in there but this error is no longer happening.

                Are you saying that this was a file system permissions issue?  

                Will Strohl

                Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
                DNN experts since 2003 | We Build LOTS of DNN stuff...
                DNN-based E-Commerce w/ Hotcakes Commerce
                You are not authorized to post a reply.

                These Forums are dedicated to the discussion of DNN Platform.

                For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

                1. If you have (suspected) security issues, please DO NOT post them in the forums but instead follow the official DNN security policy. 
                2. No Advertising. This includes the promotion of commercial and non-commercial products or services which are not directly related to DNN.
                3. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
                4. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
                5. No Flaming or Trolling.
                6. No Profanity, Racism, or Prejudice.
                7. Site Moderators have the final word on approving / removing a thread or post or comment.
                8. English language posting only, please.

                Would you like to help us?

                Awesome! Simply post in the forums using the link below and we'll get you started.

                Get Involved