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dnn 9.2.2 error Cant create user Duplicate Username

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New Member


Posts:1
New Member

    i cannot add a new user and some users try to login and get the ..

    Error:

    Login process failed!

    Can't create user, error code: DuplicateUserName

    i have completed the actions in this post with no help.

    https://dnnsupport.dnnsoftware.com/...e-username

    any ideas?

     

     

     

     



    Advanced Member


    Posts:126
    Advanced Member

      Posted By Michael Hamlett on 22 Jul 2019 10:36 AM

      i cannot add a new user and some users try to login and get the ..

      Error:

      Login process failed!

      Can't create user, error code: DuplicateUserName

      i have completed the actions in this post with no help.

      https://dnnsupport.dnnsoftware.com/...e-username

      any ideas?

       

       

       

       

      If you have multiple portals, then it can be that a Username already esists in one of the other portals and you get this error.
      (unless you fill out all the details exacly the same, in that case the same user can exists for two portals)

      Also when you switch(ed) to using the email address as the Username, you need to make sure beforehand that there are no duplicate Email addresses.

       

       



      Basic Member


      Posts:71
      Basic Member

        Michael,

        could you please describe the environment a bit? There are different reasons why this can happen, but in all cases, a user with that username already exists.

        When you have two or more portals in the same DNN installation, this might be a bit confusing, as users are "global", and assigned to the relevant portal(s). If that is the case, try to register with the same username and password that you have already registered in another portal of the installation.

        Otherwise: Did you try to request a password reset link? Or - could it be by any chance that someone else has taken the username already?

        Happy DNNing!
        Michael

        Michael Tobisch
        DNN★MVP

        dnnWerk Austria
        DNN Usergroup für den deutschsprachigen Raum
        DNN Connect


        Advanced Member


        Posts:233
        Advanced Member

          Posted By Michael Hamlett on 22 Jul 2019 10:36 AM

          i cannot add a new user and some users try to login and get the ..

          Error:

          Login process failed!

          Can't create user, error code: DuplicateUserName

          i have completed the actions in this post with no help.

          https://dnnsupport.dnnsoftware.com/...e-username

          any ideas?

          Hmmm...  When you say it didn't help, what happened?  What did you try and what was the result?  That specific error message about the username already existing in the database is usually pretty accurate.  :) 

          Will Strohl

          Upendo Ventures Upendo Ventures
          DNN experts since 2003
          Official provider of the Hotcakes Commerce Cloud and SLA support


          Basic Member


          Posts:58
          Basic Member

            You could try running

            Select * from {databaseOwner}{objectQualifier}Users

            In the SQL console to help a bit in troubleshooting.
            You are not authorized to post a reply.

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