I have the same problem. My dedicated server is down for more than 24 hours. I spoke to tech support by phone when it first happened yesterday and since then I have communicated by email several times through a support ticket. Last communication was about 1 hour ago. The support techs are frustrated too and they claim to not know what is happening either.
The "server status" page has been showing ALL servers with a red circle (a few went green earlier this morning but as of a few minutes ago are back to red).
I have been with Managed.com (before that PowerDNN) for years and they have always been very responsive. I understand a network outage but I don't understand "non-communication."
This lack of communication from the company on such a major issue only damages their reputation.
The support techs mentioned Deluxe to me also. Who is Deluxe??