To be honest I think this could happen to any provider / hosting environment and although it takes quite long, their only viable option was to block all external access I think.. If you have backups, you could move away from Managed, but they are not the first hoster that has this issue. If you want to offer your clients more security, you could backup your sites to another hosters network and make sur you can switch to that server when something like this happens. But it also means you need to make sure you have your domain registration / DNS somewhere else. In theory you could do the same for email, but that's also a bit of work, having backup servers for both site and email.
But in my experience, most clients don't want to pay extra for such an insurance, but they do complain / leave if their website is down..
John,
Managed.com has an excellent reputation for support and I can attest to that having been with them for years. Moreover, they are now backed by a billion dollar company known as Deluxe (the check printing guys). Rest assured they are probably working as hard as they can on the problem and hopefully have brought in outside experts to help solve the problem. Based on the fact it's been down several days now, they most likely did not pay a ransom and/or they partially prevented a ransom situation and are having to cleanup the damage left behind from its remnants. That's my guess or opinion. Ransomware attacks are raging around the world right now, with no end in sight. Anyone and everyone can fall victim to it. In fact, one of my clients is now the largest security awareness training outfit in the world due largely to phishing or social engineering tactics used by hackers. Humans are the weakest link in cybersecurity chain and it's most likely one of their engineers clicked on a link that embedded the code necessary to bring down their system or one of their clients with a dedicated non-virtualized server came under attack, which in turn attacked their network. Again, only a guess or my opinion.
Anyway, we can only hope Managed.com has learned from this and can take preventive action from allowing it to occur again in the future.
I too am completely down and they won't tell us anything substantial. Many many sites down and tools inaccessible for clients. I've used Managed (powerdnn) for years and chose them for their dependability. While you paid more you got more. That is not the case right now. I understand them needing some time in the first 24 to 36 hours to get a grasp on things, but the fact they have gone completely silent at this point is really concerning and beyond disappointing.
I'm blown away with the lack of communication for loyal customers (8+ years for me). Needless to say clients are flipping out and we have nothing to go off of. This should be fun day. Not good.
In the same boat here for multiple client sites that I need to get back up somehwere at least until this is resolved. Any reccomendations on alternative hosts?
FYI, in case you are setting up temporary websites as a fallback until this is all over, a small SEO tip: https://dnncommunity.org/...he-root-of-your-site
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