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Issue for Control Panel on v8.0.4

Forums > Upgrading DNN Platform
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Eoghanon

New Around Here



Posts:10
New Around Here




1/20/2021 6:16 AM

    I am in the step-by-step process of upgrading an old website that was running DNN v7. I want to get it to v9. I underline that this DNN install has always been installed in a folder in the root of the domain name, i.e DNN is installed in www.domain.com/dnn-is-in-this-folder. To access the DNN one needs to visit www.domain.com/dnn-is-in-this-folder/Default.aspx

    As a first step I upgraded to DNN v8.0.4. After the upgrade everything is working fine on the site for non-admin users (DNN creates pages without errors, logging in works, etc). However, when logged in as host or Admin there are issues relating to the behavior of the Control Panel, 3 examples of issues I see are below:

    • example A: expanded menu items open when the mouse hovers over them but they never close when the mouse moves away which results in multiple sub menus remaining open and overlapping (see screen grab here)
    • Example B: None of the links of the control panel that you can see in the attached image do anything when you click on them – no new page is opened or action (such as “clear cache”) is performed
    • Example C: on the Site Settings page if I click the “upload file” button to upload a new site logo nothing happens (i.e. no dialogue box opens to choose a file to upload).

    The skin being used is the default Gravity skin that ships with v8. To troubleshoot this I took a back up of the site from my host's Plesk interface and installed it locally. The issues described above do NOT appear on the local version of this. See this screen grab of the Admin Site Settings page behaving correctly on my local dnndev.me/admin/site-settings

    I am now wondering if there are known Control Panel Issues for DNN v8 when it is installed in a folder in root of domain (i.e. www.domain.com/dnn-is-in-this-folder)?

    I have another DNN v8.0.4 website running on the same (shared) server of my host company but it works perfectly, however that instance of DNN is installed in that root of that domain name, not in a folder in the root

    Any other ideas on how to trouble shoot this? All help would be appreciated! I am keen to get to v9 of DNN

    Eoghanon






    Timo Breumelhof (40F)

    Veteran Member



    Posts:1094
    Veteran Member




    1/21/2021 4:43 AM

      Strange.. are there any issues in the browser console (F12)?

      40FINGERS Web Solutions · Style Helper · DDR Menu Demo Skins · SEO Redirect





      Eoghanon

      New Around Here



      Posts:10
      New Around Here




      1/21/2021 6:42 AM

        Hi Timo, I am seeing 5 errors in the browser console when I visit the Admin Settings page while logged in as host. See them in this screen grab. Does this shine any light on the issue? And how to eventually resolve it? Any advice would be greatly appreciated!






        Eoghanon

        New Around Here



        Posts:10
        New Around Here




        1/21/2021 6:56 AM
          And I confirm there are no issues in the console in the local install when I am logged in as host





          Eoghanon

          New Around Here



          Posts:10
          New Around Here




          2/1/2021 5:47 AM
            Just to close this topic - in the end the solution was to upgrade to v9.1.1 and the new Persona Bar works fine, so all control panel tasks can again be achieved on the site. Now to upgrade in increments to the latest release!
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