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DNN Mail Service Sender Name Mystery

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New Member


Posts:13
New Member

    Hi DNN community members,

    I'm not sure if this should be here in the Admin/Config section or development section, please let me know if I should move it. 

    I have a custom e-commerce checkout module that my company developed. It notifies the customer of a completed purchase by sending a template-based email message to the customer, showing their transaction details. The message is sent using the DotNetNuke.Services.Mail class, and sets the FROM of the message using a Module Setting value -  DotNetNuke.Services.Mail.Mail.SendEmail(SendEmailFrom, SendEmailTo, SubjectLine, Body);

    Our clients have just drawn to our attention that the customer is receiving thank you messages from the correct email address ([email protected]), however the Sender Name is showing as "DNN". I've been trying to track that down, looking at the Portal Admin account, but don't see a simple "DNN" used anywhere. 

    Can anyone point me to where the Sender NAME gets populated when it's not provided? I would almost think that would come from a contact list somewhere, but it's obviously not the customer's contacts. If it's relevant, we used SendGrid as our SMTP server/relay.

    Thanks! David



    Veteran Member


    Posts:412
    Veteran Member

      please check the SMTP server - your account, used for sending, might have got that name.


      New Member


      Posts:13
      New Member

        Thanks, Sebastian, I'll look into that. I believe that the SendGrid account API that I've configured as the SMTP server was provided by the client, so it's possible they set up the sender identity using "DNN" as a name somehow.



        New Member


        Posts:13
        New Member

          For future reference, I found another old thread on the dnnsoftware forum that directed me to a solution where I had to update a Host Setting in the database. 

          Bradley Bull 4 years ago

          Did you see other's reply to a similar thread? It is pulling this from the HostTitle attribute in the HostSettings table. You should also update the HostURL and HostEmail

          https://www.dnnsoftware.com/answers...ings-dnn-9



          Veteran Member


          Posts:412
          Veteran Member

            DNN Corp is default value vor Host Title, which used to be part of the Settings UI until DNN 8. I might have been dropped in PersonBar UI (AFAIR there was a plan to remove these settings), therefore you need to edit it manually in HostSettings database table atm.
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