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Upgrade from DNN 9.1.1 to 9.10.2 host user issue

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Ⲁⲅⲅⲉⲗⲟⲥ

New Member

Posts:8

19 Jun 2022 11:43 AM

After upgrading from 9.1.1 to 9.10.2, the website is up and running with the anonymous users and with all other users except the host one!

Once the host user logs into the website, an exception gets logged into the log file and the website stop working! it seems to be an issue with the PersonaBar skins

Here is the error log

2022-06-19 17:27:10,813 [DESKTOP-0M5VG0L][Thread:16][FATAL] DotNetNuke.Framework.PageBase - An error has occurred while loading page.
System.NullReferenceException: Object reference not set to an instance of an object.
at DotNetNuke.Web.Client.ClientResourceManagement.ClientResourceManager.RegisterStyleSheet(Page page, String filePath, Int32 priority, String provider, String name, String version)
at DotNetNuke.Web.Client.ClientResourceManagement.ClientResourceManager.RegisterStyleSheet(Page page, String filePath, Int32 priority, String provider)
at Evoq.PersonaBar.UI.Controllers.EvoqPersonaBarContainer.Initialize(UserControl personaBarControl)
at Dnn.PersonaBar.UI.UserControls.PersonaBarContainer.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Control.AddedControl(Control control, Int32 index)
at DotNetNuke.UI.Skins.Skin.InjectControlPanel()
at DotNetNuke.UI.Skins.Skin.OnInit(EventArgs e)
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Control.AddedControl(Control control, Int32 index)
at DotNetNuke.Framework.DefaultPage.OnInit(EventArgs e) in D:\projects\Dnn\Dnn.Platform\Website\Default.aspx.cs:line 687
at System.Web.UI.Control.InitRecursive(Control namingContainer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Did anyone face an issue like this before?

Michael Tobisch

Veteran Member

Posts:784

20 Jun 2022 05:30 AM

Did you upgrade directy or follow the suggested upgrade path?

Did you try to register a new user? If that works you may try to set the column IsSuperUser in the user's table to 1 for that user. Recycle the application pool after you have done this. If you login with this this account you should have a new host account and can disable the old one.

Happy DNNing!
Michael

Michael Tobisch
DNN★MVP

Ⲁⲅⲅⲉⲗⲟⲥ

New Member

Posts:8

21 Jun 2022 04:37 AM

Yes, I upgraded from 9.1.1 to 9.10.2 directly.

I marked an existing user as a super user and also, tried to register a new one and marked it as a super user but I faced the same issue in all cases!

I will try to follow the suggested upgrade path that you sent above...

Michael Tobisch

Veteran Member

Posts:784

21 Jun 2022 07:22 AM

You should also follow the instructions given here: DNN Platform Upgrades. Best way to do it is using a testing environment, test everything after each step. If something goes wrong find out which extension (module / skin / etc.) does not work and try to get an upgrade for the extension as well. When everything works, make a backup and go to the next step etc. etc. - until you reach the most current version of DNN.

Happy DNNing!
Michael

Michael Tobisch
DNN★MVP

3ART Technologies Company

New Member

Posts:11

21 Jun 2022 09:08 AM

You need to revert the updates and upgrade 9.1 to 9.3 and then onward from 9.3 to 9.10

I hope it will work

Regards,
3ART Technologies Expert

3ART Technologies
Experts in Analysis, Design & Development for DNN and SharePoint Solution
https://www.3art.tech/

Ⲁⲅⲅⲉⲗⲟⲥ

New Member

Posts:8

21 Jun 2022 01:10 PM

Posted By Michael Tobisch on 21 Jun 2022 07:22 AM
You should also follow the instructions given here: DNN Platform Upgrades. Best way to do it is using a testing environment, test everything after each step. If something goes wrong find out which extension (module / skin / etc.) does not work and try to get an upgrade for the extension as well. When everything works, make a backup and go to the next step etc. etc. - until you reach the most current version of DNN.

Happy DNNing!
Michael

Okay, will follow them and hope the upgrade goes smoothly

Thanks Michael, appreciated!

Ⲁⲅⲅⲉⲗⲟⲥ

New Member

Posts:8

21 Jun 2022 01:11 PM

Posted By 3ART Technologies Company on 21 Jun 2022 09:08 AM
You need to revert the updates and upgrade 9.1 to 9.3 and then onward from 9.3 to 9.10

I hope it will work

Yeah, will try this path. Thanks!

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