HTML Module Content in Edit Mode Doesn't Match Live and Vice Versa

mast likely this is due to workflow not set to "direct publish" in module settings.

Sebastian is right... In your migration, the setting to change the HTML workflow was missed. The content is awaiting approval, which is why you see it in Edit Mode and not otherwise.

So, be sure to update the workflow setting in the module(s), then save your changes again. The alternative might involve a bunch of SQL. :)

Sebastian and Will,

Thanks for taking the time to reply, especially on a Friday. I checked module settings and they are set to Direct Publish and Apply Workflow to Module. Could you suggest any other module or site settings to check?

Thanks,

Heather

Heather, can you try open your browser in 'private' mode and press CTRL-F5? Could also be a caching issue.

Posted By H. Hugh-Jones on 10/7/2022 12:53 PM
Sebastian and Will,

Thanks for taking the time to reply, especially on a Friday. I checked module settings and they are set to Direct Publish and Apply Workflow to Module. Could you suggest any other module or site settings to check?

Thanks,

Heather

Then the content is not published yet.  If you have access to query the database, you'll want to search for all of the content for that ModuleID only in the HtmlText table and make sure the most recent version you expect to see has "1" for the value in the IsPublished table, and not "0."  

 

Hi Mariette and Will, thanks for the suggestions! The content is published. We can see the new content when we access the site through its IP address. (ie both in edit mode and outside edit mode there). The problem is when the site is accessed through its public-facing domain name: HTML module content in edit mode doesn’t match what is outside of edit mode there.

I’d like to update our sitewide cache settings to see if that will help shake things loose on the domain side. I’ve located this article from Mitch Sellers: https://cdn.iowacomputergurus.com/white-papers/dnn-platform-simple-web-farm-overview-202007.pdf
Are there any other cache-related documents specifically for Platform that might help?

Posted By H. Hugh-Jones on 10/11/2022 7:32 AM
Hi Mariette and Will, thanks for the suggestions! The content is published. We can see the new content when we access the site through its IP address. (ie both in edit mode and outside edit mode there). The problem is when the site is accessed through its public-facing domain name: HTML module content in edit mode doesn’t match what is outside of edit mode there.

I’d like to update our sitewide cache settings to see if that will help shake things loose on the domain side. I’ve located this article from Mitch Sellers: https://cdn.iowacomputergurus.com/white-papers/dnn-platform-simple-web-farm-overview-202007.pdf
Are there any other cache-related documents specifically for Platform that might help?
 

Oh....  Then do you have a CDN or firewall (WAF) in front of your website?  It sounds like either one of those or your web browser might have cached the content.  You'll want to clear cache at each level. 

The DNN cache usually organically refreshes somewhat regularly, so if the DNN cache was the issue, then it should have seemingly gone away in a day or so.  However, clearing the cache can be tried.  A reference link to do this is below.  

• Video: How to Clear Cache in DNN

 

Oh, one more thing... 

The cache settings for your website may or may not be getting in the way.  Be sure to double-check the following when you're looking at the Servers > Server Settings > Performance configuration view in the persona bar.  

• Authenticated Cacheability:  ServerAndNoCache (default) 
• Unauthenticated Cacheability:  ServerAndNoCache (default) 

If you want to change either value, I'd suggest changing Unauthenticated Cacheability to Public.  However, this is not likely to be your fix right now.