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Work request module, anyone?

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John Wolf



New Around Here


Posts:7
New Around Here

11/1/2022 12:45 PM

    Friends, is anyone aware of a module through which users/departments can submit work requests? Our Graphics Dept. does work for other departments and we'd like a module to provide request creation, assignment, and tracking.

    It is for an internal audience of a non-profit and chargeback funcationality is not needed. 

    Thank you. 


    Will Strohl



    Veteran Member


    Posts:580
    Veteran Member

    11/1/2022 8:21 PM

      You actually have a lot of options for this, beyond building something custom.  

      First, you can use a structured content solution like OpenContent or 2sxc to "build" it using their UI (or code too for advanced stuff).  

      If you want something that can mostly work out of the box, then I'd suggest using a "help desk" kind of module, like Live HelpDesk or my Help Desk.  (I didn't know about the latter one until today, from this forum post.)

      Will Strohl

      Upendo Ventures DNN experts since 2003
      Official provider of the DNN-based E-Commerce w/ Hotcakes Commerce Cloud and SLA support

      John Wolf



      New Around Here


      Posts:7
      New Around Here

      11/3/2022 10:13 AM

        Much appreciated, Will. We use Live Helpdesk and I considered it. It's not particularly great at handling custom fields, which is mostly what we will have. I'll check into your other suggestions. Again, thanks. 

        John 


        Will Strohl



        Veteran Member


        Posts:580
        Veteran Member

        11/3/2022 10:23 AM

          I'm always happy to help!  :) 

          Will Strohl

          Upendo Ventures DNN experts since 2003
          Official provider of the DNN-based E-Commerce w/ Hotcakes Commerce Cloud and SLA support
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