• Login
  • Register

DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.
PrevPrev
NextNext

Extension installation error

You are not authorized to post a reply.
Forums > Using Modules and Other Extensions
Sort:

nabeel



New Around Here


Posts:3
New Around Here

10/26/2022 8:55 PM

    We were to trying an extension yesterday and faced this issue:

    where can I check the logs to know the actual cause? I have already checked the UrlLog, SiteLog, EventLog and Exceptions tables in my DNN database but found nothing helpful.


    Will Strohl



    Veteran Member


    Posts:582
    Veteran Member

    10/27/2022 11:15 AM

      Well, it gets tricky, because it just depends on what the issue was.  I agree that this message is just helpful enough to not be helpful. It always has been.  

      Most likely, I'm guessing you're working with an installation package that needs to first be unzipped.  Can you take a look inside of the zip file you have?  Does it look like it has other installation packages in it?  Does the file name itself contain something like UNZIPME in the name?  

      If these aren't the cause, then I'd suggest trying to use EVS to determine the root cause.  It's kind of buggy in some cases, so you might have to sift through a few false negatives to find the real issue.  

      https://evs.dnnsoftware.com/

      Will Strohl

      Upendo Ventures DNN experts since 2003
      Official provider of the DNN-based E-Commerce w/ Hotcakes Commerce Cloud and SLA support

      Marco Alvarado



      Growing Member


      Posts:77
      Growing Member

      10/27/2022 11:58 AM

        Make sure you right click on the zip file go to properties and "unblock" the file. Also, just as reference check that the folder "desktop modules" has read/write permission enabled. Regards.

        Ing. Marco Alvarado Gómez MSc | Globalode
        Phone. +506 6049-1880 | WhatsApp. +506 6049-1880 | Email. [email protected]
        Address. Costa Rica, Moravia.

        John A



        Growing Member


        Posts:66
        Growing Member

        10/31/2022 2:27 PM

          What version of DNN are you currently trying to install extension on?
          Open zip folder on extension and look for .dnn file.
          Open in notepad and look for : <dependencies>
                  <dependency type="CoreVersion">09.07.02</dependency>
                </dependencies>

          Number above should match your version of dnn.

          You are not authorized to post a reply.

          These Forums are dedicated to discussion of DNN Platform.

          For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

          1. If you have (suspected) security issues, please do not post them in the forums but send an email to [email protected]
          2. No Advertising. This includes promotion of commercial and non-commercial products or services which are not directly related to DNN.
          3. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
          4. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
          5. No Flaming or Trolling.
          6. No Profanity, Racism, or Prejudice.
          7. Site Moderators have the final word on approving / removing a thread or post or comment.
          8. English language posting only, please.

          Would you like to help us?

          Awesome! Simply post in the forums using the link below and we'll get you started.

          Get Involved