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Extension installation error

Forums > Modules and Other Extensions
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nabeel

New Around Here



Posts:3
New Around Here




10/26/2022 8:55 PM

    We were to trying an extension yesterday and faced this issue:

    where can I check the logs to know the actual cause? I have already checked the UrlLog, SiteLog, EventLog and Exceptions tables in my DNN database but found nothing helpful.






    Will Strohl

    Veteran Member



    Posts:1247
    Veteran Member




    10/27/2022 11:15 AM

      Well, it gets tricky, because it just depends on what the issue was.  I agree that this message is just helpful enough to not be helpful. It always has been.  

      Most likely, I'm guessing you're working with an installation package that needs to first be unzipped.  Can you take a look inside of the zip file you have?  Does it look like it has other installation packages in it?  Does the file name itself contain something like UNZIPME in the name?  

      If these aren't the cause, then I'd suggest trying to use EVS to determine the root cause.  It's kind of buggy in some cases, so you might have to sift through a few false negatives to find the real issue.  

      https://evs.dnnsoftware.com/

      Will Strohl

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      Marco Alvarado

      Advanced Member



      Posts:186
      Advanced Member




      10/27/2022 11:58 AM

        Make sure you right click on the zip file go to properties and "unblock" the file. Also, just as reference check that the folder "desktop modules" has read/write permission enabled. Regards.

        Ing. Marco Alvarado Gómez MSc | Globalode
        Phone. +506 6049-1880 | WhatsApp. +506 6049-1880 | Email. [email protected]
        Address. Costa Rica (A Pura Vida place!).





        John A

        Growing Member



        Posts:78
        Growing Member




        10/31/2022 2:27 PM

          What version of DNN are you currently trying to install extension on?
          Open zip folder on extension and look for .dnn file.
          Open in notepad and look for : <dependencies>
                  <dependency type="CoreVersion">09.07.02</dependency>
                </dependencies>

          Number above should match your version of dnn.

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