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Extension installation error

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New Around Here


Posts:3
New Around Here

    We were to trying an extension yesterday and faced this issue:

    where can I check the logs to know the actual cause? I have already checked the UrlLog, SiteLog, EventLog and Exceptions tables in my DNN database but found nothing helpful.



    Veteran Member


    Posts:582
    Veteran Member

      Well, it gets tricky, because it just depends on what the issue was.  I agree that this message is just helpful enough to not be helpful. It always has been.  

      Most likely, I'm guessing you're working with an installation package that needs to first be unzipped.  Can you take a look inside of the zip file you have?  Does it look like it has other installation packages in it?  Does the file name itself contain something like UNZIPME in the name?  

      If these aren't the cause, then I'd suggest trying to use EVS to determine the root cause.  It's kind of buggy in some cases, so you might have to sift through a few false negatives to find the real issue.  

      https://evs.dnnsoftware.com/

      Will Strohl

      Upendo Ventures DNN experts since 2003
      Official provider of the DNN-based E-Commerce w/ Hotcakes Commerce Cloud and SLA support


      Growing Member


      Posts:77
      Growing Member

        Make sure you right click on the zip file go to properties and "unblock" the file. Also, just as reference check that the folder "desktop modules" has read/write permission enabled. Regards.

        Ing. Marco Alvarado Gómez MSc | Globalode
        Phone. +506 6049-1880 | WhatsApp. +506 6049-1880 | Email. [email protected]
        Address. Costa Rica, Moravia.


        Growing Member


        Posts:66
        Growing Member

          What version of DNN are you currently trying to install extension on?
          Open zip folder on extension and look for .dnn file.
          Open in notepad and look for : <dependencies>
                  <dependency type="CoreVersion">09.07.02</dependency>
                </dependencies>

          Number above should match your version of dnn.

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