Probably is is a failure to relay the message to the user. Is your admin account in the same domain as the website?

You will need to look, or have someone look at the log files of your SMTP server to verify that.

In any event, you'll neeed to set up your SMTP server to allow for relaying mail outside of your website's domain.

Hi Joe,

Thanks for your reply.
We have no problems with sending an email from our SMTP server, that is working fine.
The only email the system does not send is de password reset mail.

 

if you are using a language other than English for your site, it might be worth checking the template for the mail in app_globalresources.[culturecode].resx file

Hey Sebastian,

Thanks for your reply, the only language that is actief on our intranet is the English(UK) language, so that should not be the problem.
Do you maybe have another idea what the problem can be? 

With kind regards,
Suat

Can you have someone check the logs of the SMTP Server? That way, you should be able to verify that the messages are being sent from DNN to the SMTP Server. If there are any errors at that point, they should be noted, too.

In addition to the Admin Logs, also check the log4net logs in /portals/_default/logs to see if there is any additional information available.

Which DNN version are you using and, if DNN 9, did you setup SMTP server for all sites or just for the current one?
Background: site specific SMTP settings had been added in DNN 9, but there might be calls in the membership provider not using it and still looking for global setting.

Same problem here. DNN 9.6.1. SMTP checks out ok at the Global/Host level and at the portal level (have settings configured for both, just for grins). Allowing email addresses as usernames. No public registration - I'm registering users manually, and users do get their initial registration emails so I know email is flowing from DNN properly. No other out of the box settings changed. I'm using Sendgrid for SMTP email relay, and it all checks out (the SMTP logs at Sendgrid never receive an incoming email from DNN for the password resets) so it feels like the problem is DNN itself. 

Did you ever resolve this issue? We are having it now. Using SendGrid. The SMTP tests go through, but resetting the password is not working.

The folks at SendGrid should be able to tell you if your emails are reaching them and what was done with them. I'd start there.

You should also verify that the SMTP Test mails actually pass through SendGred. You should be able to do this by checking the email headers.