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DNN v.9.10.02 (0) sending emails in txt format not HTML.

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cunnke
New Around Here
Posts: 4
New Around Here
2/10/2022 10:35 AM

We have a couple of websites setup with DNN and are using online forms to send emails to our paperless office product. It appears that the emails being sent from the new DNN v.9.10.02 (0) platform are being sent as a txt file. Our development site is running on version v.9.10.01 (0) and the forms are sent correctly and appear correctly in the paperless office product. 

Production screenshot notice filename - body.txt

Development site screenshot notice filename - body.html

The only diffence between the two sites is the DNN versions. 
I'm looking for a solution for our production site to make the emails be sent in HTML format not TXT format. 

Thanks

Sebastian Leupold
Veteran Member
Posts: 546
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2/10/2022 8:52 PM
please check your web.config file for seciton DNN > Mail.
Which default provider are you using in your DNN 9.10.x installation?
cunnke
New Around Here
Posts: 4
New Around Here
2/11/2022 12:34 PM

Hope this is the info you asked for. 

Production email info from web.config not working site. 

   
     
       
       
       
     
   

Develpment site that works web.config 

   
     
       
       
       
     
   

cunnke
New Around Here
Posts: 4
New Around Here
2/11/2022 1:15 PM

I noticed that the headers on the emails we received are different I am adding the information here. See the Content-Type: in the working site identifies it as text/html. And on the site that doesn't work it doesn't have a Content-Type section or Content-Transfer-Encoding. 
 

Email header info from develpment working

MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: base64
X-Virus-Status: Scanned by VirusSMART (c)
X-PolicySMART: 15625892, 19897442, 25800812, 25818542
X-SPAM-Status: NO, ALLOW [email protected]:CAU
Message-ID:
Return-Path: [email protected]
X-MS-Exchange-Organization-Network-Message-Id: 86e9e170-2b60-4d7c-95e2-08d9ed857dd7
X-C2ProcessedOrg: 19a0f48d-a0b0-410f-ba4f-19af35d3d3d3
X-MS-Exchange-Organization-AuthSource: ****.****
X-MS-Exchange-Organization-AuthAs: Anonymous
X-MS-Exchange-Transport-EndToEndLatency: 00:00:00.2215529
X-MS-Exchange-Processed-By-BccFoldering: 15.01.2242.012

Email header info from production not working

MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=--boundary_47_af9e04a6-38f8-43e9-90b2-0d83ed097bd3
                                 
X-Virus-Status: Scanned by VirusSMART (c)
X-PolicySMART: 15625892, 19897442, 25800812, 25818542
X-SPAM-Status: NO, ALLOW [email protected]:CAU
Message-ID:
Return-Path: [email protected]
X-MS-Exchange-Organization-Network-Message-Id: b2b2baf6-e372-4dad-7f16-08d9ed838a86
                                                      
X-MS-Exchange-Organization-AuthSource: ***.*****
X-MS-Exchange-Organization-AuthAs: Anonymous

Sebastian Leupold
Veteran Member
Posts: 546
Veteran Member
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MVP
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2/12/2022 5:48 AM
the DNN mail component has been improved by introducing a new provider model.
There might have been underlying changes.
Another option might be a different ail template - DNN used to check the content of the mail for presence of HTML tag, when deciding to send as mime instead of plain text.
cunnke
New Around Here
Posts: 4
New Around Here
2/14/2022 1:46 PM

Where can I get information on changing the mail template?

 

 

Sebastian Leupold
Veteran Member
Posts: 546
Veteran Member
MVP
MVP
You're an MVP!
2/14/2022 8:07 PM
you may edit mail templates in Site Settings > Languages, using the last, not interpretable icon (asterisk+A).
Switch to Site or Host mode in top right corner before editing.
email templates are contained in Global > GlobalResources file (select from tree on the left)
HTH

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