Hi!
Sorry to have to post this message in this thread but I am really desperate to get in contact with DNN Store. We purchased a module from Mandeeps and had some issues. We couldnt get ahold of them or register a ticket on their site. We tried to contact DNN store and DNN Corporation through 10 different addresse and forms from the websites. But we never got an answer. I wonder if any of you could give me a tip how I can get ahold of DNN store and get help with our purchased module.
Thank you in advance for any help
Pedro
Sorry to read this. I'm afraid the DNN store is not really responsive. Your best bet is to get in touch with Mandeeps, https://www.mandeeps.com/support
It might take a day as they are California based.
We tried to do that but without the license number it was impossible to post a ticket on Mandeeps site. And the license number we never got. I posted on their forum now so we will see if the reply.
I've used DNN since 2006 and never had to contact the store before, vendors have stepped up. It seems to me an important feature to have the ability to repond to customers. I also tried to contact DNN Corporation but that didn't work either.
Getting trough in the marketplace is not all about sales. All kinds of communication is important and should really be encouraged by any vendor.
Thanks for you swift (and communicative) respons!
What module is it and what are you running into?
Although this is not really a forum for commercial vendor support, we might be able to help you out.
OK, I saw you opened a ticket on mandeeps.com so I hope things are clear now?
Thanks for your reply. Yeah, we got a response from Mandeeps, so we are only awaiting their help. Thanks all for the help.
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