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Forums Using DNN Platform Modules and Other Extensions

All extension installs on DNN. 9.1.1 fail

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IbrahimK
New Around Here
Posts: 10
New Around Here
9/13/2019 11:11 PM

All my extension installs on DNN 9.1.1 are failing with the folllowing message:

--------------------------------------------------------------------

Zip File Upload Failed

An unknown error has occured. Please check your installation zip file and try again. 
Common issues with bad installation files:

  • Zip file size is too large, check your IIS settings for max upload file size.
  • Missing resources in the zip file.
  • Invalid files in the package.
  • File extension is not .zip.
  • Check that you are logged in.

-----------------------------------------------------------------------------------------------------------

I am also getting the following exception messages in the admin logs:

-----------------------------------------------------------------------------------------------------------

AbsoluteURL:/API/PersonaBar/Extensions/ParsePackage

DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke

ExceptionGUID:f1d91a3f-218a-4ebf-bc97-54b3f680209a

AssemblyVersion:

PortalId:-1

UserId:-1

TabId:-1

RawUrl:

Referrer:

UserAgent:

ExceptionHash:IV0L+2O4hkAIAHp5d80FsQGcsPs=

Message:The operation was canceled.

StackTrace:

at System.Threading.CancellationToken.ThrowOperationCanceledException() at System.Web.Http.Filters.ActionFilterAttribute.d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ActionFilterResult.d__2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ExceptionFilterResult.d__0.MoveNext()

InnerStackTrace:


 

 

Source:mscorlib

FileName:

FileLineNumber:0

FileColumnNumber:0

Method:

Server Name: W26

------------------------------------------------------------------------------------------------------------------

Sebastian Leupold
Veteran Member
Posts: 546
Veteran Member
MVP
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9/14/2019 9:02 PM
did you unblock the install/upgrade zip file (in file properties, first tab near the bottom) prior to unzipping the files contained?
IbrahimK
New Around Here
Posts: 10
New Around Here
9/15/2019 6:10 AM

Are you referring to the install files for DNN or the extensions? The install files for DNN were provided by the web hosting company. I have installed extensions successfully in the past with this DNN installation.

Sebastian Leupold
Veteran Member
Posts: 546
Veteran Member
MVP
MVP
You're an MVP!
9/19/2019 4:16 AM
there might also be a permission issue - the Windows user for the ASP.Net process (as configured in advanced settings of the Application Pool) needs write permission to the DNN website folder and all subfolders.
IbrahimK
New Around Here
Posts: 10
New Around Here
9/21/2019 2:56 PM

Could you please explain how I would go about updating the permissions in a shared web hosting environment?

I'm not convinced it is a permisssions issue though. I have installed extensions successfully before on this installation of DNN.

IbrahimK
New Around Here
Posts: 10
New Around Here
9/22/2019 11:18 AM

I have just installed an extension successfully. One that doesn't take very long to install.Those that take longer are still failing. I wonder if this has anything to do with the maxRequestLength setting in the web.config I currently have mine set as folllows:

httpRuntime shutdownTimeout="120" executionTimeout="1200" useFullyQualifiedRedirectUrl="true" maxRequestLength="29296000" requestLengthDiskThreshold="81920" maxUrlLength="2048" requestPathInvalidCharacters="<,>,*,%,:,\,?" enableVersionHeader="false" requestValidationMode="2.0" fcnMode="Single" 

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