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DDR menu suddenly stopped working - not showing items anymore

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Tom Melkonian

Advanced Member

Posts: 234

New Poster

4/1/2025 4:45 PM

Hi -

We have an issue where on one of our websites, the DDR menu's have suddenly stopped working.

The menu items (tabs) are no longer showing to the public users, but are still visible when logged in if the user has edit access to that page.

I have a test website of the same website running (an older version) where the DDR menu still work for all users. I've chached all the module setting and the database (Tab and Modules related data) and compared between the test server and the production and saw no differences.

The skins have not changed, and I have tried the menu page with different skins and I get the same result (the tabs not showing).
There is nothing different showing in the developer console between the working (test website) version and the non-working production.
There are no errors in the admin log that indicate this issue.
I checked the pages that are supposed to show in the menu. None of their permissions have changed, they are all stil visible to the public, and the Display in Menu setting is still on.

I tried creating a new DDR menu instance on a test page with the same settings, and still got the same result.

Does anyone have any other ideas or things I can check to see what is causing the problem?

This problem is only occurring on one website. Other websites in the same DNN installation have DDR menus that are working fine.

Thanks -

Tom

Tom Melkonian

Advanced Member

Posts: 234

New Poster

4/1/2025 6:30 PM

I figured out what was causing this issue -

A parent page of the pages in the DDR menu was set to 'All Users: off' (unchecked) . While the child pages were still accessible to the public , they weren't appearing in the DDR menu anymore .

-Tom

Timo Breumelhof.

Senior Member

Posts: 1329

Helpful Replier

Lifesaver

New Poster

Engaged Reader

4/2/2025 9:28 AM

Right I have seen that on some client sites too, thank you for posting the "solution" it might help someone else in the future :-)

Tom Melkonian

Advanced Member

Posts: 234

New Poster

4/3/2025 3:01 PM

Thanks Timo

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