DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.
  • Search Forums
    Advanced Search
Prev
Next
Forums Using DNN Platform Modules and Other Extensions

Extension install on 9.2.2. Fails

 5 Replies
 3 Subscribed to this topic
 30 Subscribed to this forum
Sort:
Author
Messages
Jarmo
New Around Here
Posts: 2
New Around Here
8/28/2019 8:26 PM

The installation fails with ANY DNN module gives just this message:

An unknown error has occured. Please check your installation zip file and try again. 
Common issues with bad installation files:

  • Zip file size is too large, check your IIS settings for max upload file size.
  • Missing resources in the zip file.
  • Invalid files in the package.
  • File extension is not .zip.
  • Check that you are logged in.
Tycho de Waard (SU)
Veteran Member
Posts: 838
Veteran Member
3 Helpful Replier
Helpful Replier
Thanks for being such a helpful replier!
New Poster
New Poster
Congrats on posting!
8/29/2019 4:53 AM
I have a feeling your install is not vanilla. As the 9.2 version breaks a lot of API's, my first guess is that you have a third party theme or module that is not 9.2 compliant.
Jarmo
New Around Here
Posts: 2
New Around Here
8/29/2019 7:07 AM

Not so. Just clean install of 9.2.2. done by the operator. Tried to install iFrame module wit no success, same with couple other modules I bought from DNN store.

Now I got tired to playing with version and revert to ver. 9 where none of theese problems exists.....

Joe Craig
Veteran Member
Posts: 1246
Veteran Member
MVP
MVP
You're an MVP!
8/29/2019 1:20 PM
It's possible that you have some file permission issues.

You said reverting to an earlier 9.x version. Was this a clean install, or an upgrade.

One final suggestion is to use nvQuickSite to do the initial install. It will get all of the permissions set with no problems.
Michael Tobisch
Veteran Member
Posts: 1182
Veteran Member
MVP
MVP
You're an MVP!
9/3/2019 11:05 AM

Jarmo,

did you install the latest version of the IFrame module (from here)?

Is there something in the event log that gives more info about the error?

Happy DNNing!
Michael

Michael Tobisch
DNN★MVP

DNN Connect
0
liked by Members
Will Strohl
Senior Member
Posts: 1607
Senior Member
MVP
MVP
You're an MVP!
New Poster
New Poster
Congrats on posting!
10/4/2019 6:33 PM

Usually inspecting the ZIP file itself will help to determine the cause of that error.  Most often, it's the wrong zip file in my experience.  :) 

If you want a more verbose answer, I'd suggesting running the installation zip you're trying through EVS. 

These Forums are for the discussion of the open source CMS DNN platform and ecosystem.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. If you have (suspected) security issues, please DO NOT post them in the forums but instead follow the official DNN security policy. 
  2. No Advertising. This includes the promotion of commercial and non-commercial products or services which are not directly related to DNN.
  3. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  4. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  5. No Flaming or Trolling.
  6. No Profanity, Racism, or Prejudice.
  7. Site Moderators have the final word on approving / removing a thread or post or comment.
  8. English language posting only, please.

Would you like to help us?

Awesome! Simply post in the forums using the link below and we'll get you started.

Get Involved