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Forums Using DNN Platform Modules and Other Extensions

Live Article module issue

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mru_dnn
New Around Here
Posts: 4
New Around Here
1/23/2020 6:30 AM
Hi.
 

On our DNN portal (version 7.3.4) we are using Live Articles module - for posting articles/news. When new article/news is published, subscribed users get notification email about that.

Few days ago we and all the subscribers have received such an email but no article/news was really published at all - last published one was half a year ago, which is correct. So why did we get that email notification?

I went to check Database DNN logs and found out that:

  1. The article was really created - it was a generic "Welcome to Live Article".

  2. I guess it was created through workflow, because there are events in table LiveArticles_Workflow about that article which indicates there were three steps taken - "Content Approval", "Content Staging" and "Direct Publishing.

  3. By ModuleID I see that it was created in module that doesn't even exist in our DNN - ModuleID is way to high.

Does anybody had such an issue before? Is it possible that module was updated or something (but not by us) and that's why we've get such a notification?

I thank you all in advance for help.

Joe Craig
Veteran Member
Posts: 1246
Veteran Member
MVP
MVP
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1/23/2020 10:35 AM
This would be handled best by the module developer. I think that's Mandeeps.com for Live Articles.
Mandeep Singh
Growing Member
Posts: 77
Growing Member
1/23/2020 2:00 PM
Please create a support ticket at www.mandeeps.com and we'll be happy to assist.

A new "Welcome Article" is created every time a new module is added to the page. But I don't see how that would trigger any emails since a new module does not have any subscribers.
mru_dnn
New Around Here
Posts: 4
New Around Here
1/24/2020 12:52 AM
Thank you all for your replies and suggestions. I did create a ticket at www.mandeeps.com and we'll continue this discusion there.
mru_dnn
New Around Here
Posts: 4
New Around Here
1/24/2020 6:08 AM

Hello Mandeep.

I did create ticket at www.mandeeps.com like you suggested. May I please for further assistance there.

Regards,

Uros

Mandeep Singh
Growing Member
Posts: 77
Growing Member
1/24/2020 12:14 PM
Can you please share your ticket # with me?
mru_dnn
New Around Here
Posts: 4
New Around Here
1/29/2020 4:39 AM

I create a discusion and didn't get any ticket number - here is URL:

https://www.mandeeps.com/...article-module-issue

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