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Forums Using DNN Platform Modules and Other Extensions

Login is not working except for one user

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markjoeylavapie
New Around Here
Posts: 22
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2/9/2021 10:39 AM

Hello, 

I'm having a weird error on our website. 

We have more than 200 users, 4 of them are super users. I checked the database, everyone's there. My problem is, everyone can't login except for one super user account. I'm not sure what is happening because there is one user that can login. 

I hope you can help me guys can help me. Attached is the error when I'm trying to login. On the screenshit below, I clicked login button 3x.

  

Joe Craig
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2/9/2021 4:50 PM
Which version of DNN are you using?

Are you using a custom theme/skin?
markjoeylavapie
New Around Here
Posts: 22
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2/10/2021 6:48 AM

Hello Joe,

DNN Version  is v. 09.06.01 (0)

Theme I am using is GENERIC 4 

Timo Breumelhof.
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2/10/2021 10:01 AM

I would compare the database values of a user that cannot login with one that can.
In some cases an (older in created in an older version of DNN) user can have missing values, which block login in a newer version of DNN.

markjoeylavapie
New Around Here
Posts: 22
New Around Here
2/10/2021 3:43 PM

There are no differences on user data. 

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