DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.
  • Search Forums
    Advanced Search
Prev
Next
Forums Getting Started New to DNN Platform

Enterprise Support?

 2 Replies
 2 Subscribed to this topic
 37 Subscribed to this forum
Sort:
Author
Messages
ncrose
New Around Here
Posts: 1
New Around Here
5/12/2023 1:26 PM

Hi community,

 

I manage and run an enterprise CMS for the DoD. I am looking to migrate to DNN from another platform. Currently we have the open source piece installed and am loving what we see so far.

However, I would like to talk to someone regarding the enterprise version and discuss levels of support. I have sent multiple emails to the support email address listed on the site, but they have gone unanswered. I have also attempted to call the phone number 650 288-3150 and all I get is that someone is on the other line.

Can someone please assest?

Thanks!

Tycho de Waard (SU)
Veteran Member
Posts: 838
Veteran Member
3 Helpful Replier
Helpful Replier
Thanks for being such a helpful replier!
New Poster
New Poster
Congrats on posting!
5/12/2023 3:04 PM

Hi Ncrose,

Welcome to the community!
I have to say that your experience with DNN Corp is not an exception. In the past there were 2 reasons to purchase an enterprise license: features and support. Nowadays, the open source version (platform) is leading the code and is the better option. Same goes for support: there are dozens of companies to choose from who will give you the desired support, 24x7, quick & guaranteed response etc. And very knowledgeable as many of us have over a decade experience with DNN.
 

Will Strohl
Senior Member
Posts: 1607
Senior Member
MVP
MVP
You're an MVP!
New Poster
New Poster
Congrats on posting!
5/12/2023 3:41 PM

Yes, Tycho's advice is spot-on.  DNN Corp will be an option again, if they can consistently respond to inquiries.  However, our clients (all but one) have migrated to the open-source version you're referring to.  

As far as support goes, there are numerous options from the community/ecosystem.  I invite you to go to the Agencies page to find some companies you think might be a good fit, then interview each.  :)  

By the way, depending on where in the world you are (and budget), you can interview some companies face-to-face in the upcoming DNN-Connect conference.  (This one is in EU, but there's another one in the US in the early spring/late winter.)  

These Forums are for the discussion of the open source CMS DNN platform and ecosystem.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

  1. If you have (suspected) security issues, please DO NOT post them in the forums but instead follow the official DNN security policy. 
  2. No Advertising. This includes the promotion of commercial and non-commercial products or services which are not directly related to DNN.
  3. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
  4. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
  5. No Flaming or Trolling.
  6. No Profanity, Racism, or Prejudice.
  7. Site Moderators have the final word on approving / removing a thread or post or comment.
  8. English language posting only, please.

Would you like to help us?

Awesome! Simply post in the forums using the link below and we'll get you started.

Get Involved