Hi community,
I manage and run an enterprise CMS for the DoD. I am looking to migrate to DNN from another platform. Currently we have the open source piece installed and am loving what we see so far.
However, I would like to talk to someone regarding the enterprise version and discuss levels of support. I have sent multiple emails to the support email address listed on the site, but they have gone unanswered. I have also attempted to call the phone number 650 288-3150 and all I get is that someone is on the other line.
Can someone please assest?
Thanks!
Hi Ncrose, Welcome to the community! I have to say that your experience with DNN Corp is not an exception. In the past there were 2 reasons to purchase an enterprise license: features and support. Nowadays, the open source version (platform) is leading the code and is the better option. Same goes for support: there are dozens of companies to choose from who will give you the desired support, 24x7, quick & guaranteed response etc. And very knowledgeable as many of us have over a decade experience with DNN.
Yes, Tycho's advice is spot-on. DNN Corp will be an option again, if they can consistently respond to inquiries. However, our clients (all but one) have migrated to the open-source version you're referring to.
As far as support goes, there are numerous options from the community/ecosystem. I invite you to go to the Agencies page to find some companies you think might be a good fit, then interview each. :)
By the way, depending on where in the world you are (and budget), you can interview some companies face-to-face in the upcoming DNN-Connect conference. (This one is in EU, but there's another one in the US in the early spring/late winter.)
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