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DNN 9 HTML editor not working

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Solicit

New Around Here

Posts: 12

3/9/2022 7:55 PM

I have DNN 9.10 for our company website. The HTML editor in the HTML module is not opening. The Popup is opening and it has only "Custom Editor Options" link. When I open it, the editor options are opening. But the editor is not displaying at all. I can switch to "Basic text box" mode. But it is not easy forHTML content editing. Why is this not working? Please, advise.

Sebastian Leupold

Veteran Member

Posts: 546

MVP

3/9/2022 10:31 PM

are there any JS error listed in the debug console of your browser?

willem

Advanced Member

Posts: 243

Helpful Replier

New Poster

Engaged Reader

3/10/2022 4:12 AM

is it a clean install or is it an ungraded DNN instance?

Did you try a different browser?

Solicit

New Around Here

Posts: 12

3/14/2022 4:43 PM

Upgraded instance

Solicit

New Around Here

Posts: 12

3/14/2022 4:48 PM

Where can I check if there are those debugs?

Michael Tobisch

Veteran Member

Posts: 1182

MVP

3/15/2022 2:21 AM

The debug console is a part of the developer tools in your browser. Normally you get it when pressing [F12].

Happy DNNing!
Michael

Solicit

New Around Here

Posts: 12

3/15/2022 10:20 AM

It appears this in the console:

* Failed to load resource: the server responded with a status of 404 (Not Found)
ckeditor.js:27

* Uncaught Error: [CKEDITOR.resourceManager.load] Resource name "newsarticleslinks" was not found at "http://www.mywebsite.com/Providers/HtmlEditorProviders/DNNConnect.CKE/js/ckeditor/4.15.1/plugins/newsarticleslinks/plugin.js?t=KA9B".
at CKEDITOR.resourceManager. (ckeditor.js:271:33)
at z (ckeditor.js:266:193)
at Array.w (ckeditor.js:266:336)
at A (ckeditor.js:266:420)
at HTMLScriptElement.F.CKEDITOR.env.ie.e.$.onerror (ckeditor.js:267:429)

* DevTools failed to load source map: Could not load content for http://mywebsite.com/Port...otstrap.min.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

Solicit

New Around Here

Posts: 12

3/15/2022 8:37 PM

Any ideas please?

willem

Advanced Member

Posts: 243

Helpful Replier

New Poster

Engaged Reader

3/16/2022 6:53 AM

Do you get this error on all pages?

Looks like a conflict with the theme (skinobject) a module on the page or a script in the header

willem

Advanced Member

Posts: 243

Helpful Replier

New Poster

Engaged Reader

3/16/2022 6:54 AM

Maybe you can try upgrading to 9.10.2.. to be sure it has the right ckeditor files...

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