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Super User Login Not Working on One Portal

Forums > Administration and Configuration
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Kelsi

New Around Here



Posts:2
New Around Here




12/21/2023 12:16 PM

    Hi! I have a DNN installation with 130+ portals. This morning, my super user login stopped working on one specific portal - portal 115. I believe my client, who's an administrative user on portal 115, may have made a change to her website configuration, but I'm not sure what she could have changed that would prevent me from logging in as a super user. Hoping someone here might have an idea.

    I also tried creating a new super user profile, which lets me log into any other portal, but still doesn't allow me to log into portal 115.

    Thanks for any guidance.






    Will Strohl

    Veteran Member



    Posts:1262
    Veteran Member




    12/21/2023 12:28 PM
      That would be odd that a superuser couldn't log into one site only... Do you have any other symptoms of this issue that may be useful for us? 🤔

      If the superuser can log into any one portal, they should be able to log into all of them on the same instance. It's the same credentials. 🤷🏽‍♂️
      Will Strohl

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      Timo Breumelhof (40F)

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      Posts:1102
      Veteran Member




      12/21/2023 3:43 PM
        When a portal Administrator switches to using the Email address as the UserName, a Host also has to login to that portal using the email-address as UN
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