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Forums Using DNN Platform Administration and Configuration

Super User Login Not Working on One Portal

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Kelsi
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12/21/2023 1:16 PM

Hi! I have a DNN installation with 130+ portals. This morning, my super user login stopped working on one specific portal - portal 115. I believe my client, who's an administrative user on portal 115, may have made a change to her website configuration, but I'm not sure what she could have changed that would prevent me from logging in as a super user. Hoping someone here might have an idea.

I also tried creating a new super user profile, which lets me log into any other portal, but still doesn't allow me to log into portal 115.

Thanks for any guidance.

Will Strohl
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12/21/2023 1:28 PM
That would be odd that a superuser couldn't log into one site only... Do you have any other symptoms of this issue that may be useful for us? 🤔

If the superuser can log into any one portal, they should be able to log into all of them on the same instance. It's the same credentials. 🤷🏽‍♂️
Timo Breumelhof.
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12/21/2023 4:43 PM
When a portal Administrator switches to using the Email address as the UserName, a Host also has to login to that portal using the email-address as UN

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