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Forums Using DNN Platform Administration and Configuration

DNN login issue

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Thiwanka Nawalage
New Around Here
Posts: 3
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3/23/2022 1:27 AM

Hi,

We have 3 different dnn environments for our development as mentioned below.
1. qa-support
2. uat-support
3. staging
Unfortunately we cannot login to the "qa-support" environment due to some reason. When we try to login to the "qa-support", it says invalid username or password. We have used same username and password for all these environments. We have checked the DB level user data and seems all the password and usernames are same. How we can resolve this issue?

Joe Craig
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Posts: 1246
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3/23/2022 7:08 PM
Some ideas:

Can you get a password reset link?

Can you register a new user. If you can do that, you can get into the database and elevate the new user to a SuperUser. Then, login with that user and fix the usernames and passwords of your other users.

It is possible that you copied the database to the different environments, but have somehow managed to change the MachineKey for the other environments. Compare web.config files for the environments and check the MachineKey settings. Edit so that all match the environment that works.
Thiwanka Nawalage
New Around Here
Posts: 3
New Around Here
3/23/2022 11:50 PM

Hi,

Thank you for your reply. 

No. I couldn't get a reset link. When I try to enter username for forgot password option, it shows me a error "Invalid Username". Is there any way to create a new user from DB script?

Tycho de Waard (SU)
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3/24/2022 4:00 AM

If it says Invalid username, it means that no such username is present. So...we now know why you can not login :-)

1. Try another username
2. If you have FTP / rdp access, you can upload letmein.aspx (https://www.evotiva.com/downloads - free utilities, https://www.evotiva.com/products/let-me-in) and create a new superuser. Don't forget to remove the file afterwards

Thiwanka Nawalage
New Around Here
Posts: 3
New Around Here
3/24/2022 11:39 PM

Thank you very much. Will update you if we able to resolved our problem. 

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