Guess this is an older kind of DNN?
Last time I encountered that was on a 804 install (https://dnncommunity.org/forums/aft/245)

In 2008 it was suggested "The annoying 'Index was outside of the bounds of the array' is probably caused by optimizations issues on the side of IIS and SQL server."
https://www.dnnsoftware.c...-bounds-of-the-array

Hi,

Thanks for your anwser and sorry for the delay. We are using the version 9.1.1
Our DNN is regulary down and we reset IIS each week at least. The issue is still here
Any other ideas?

I strongly suggest upgrading to current version of DNN Platform (9.10.x), which should solve most of your issues.

I have started to get a similar error on my site at version 9.13.4

Any recommendations?

Posted By Simon Thompson on 2/7/2025 4:25 AM

I have started to get a similar error on my site at version 9.13.4

Any recommendations?

There are a few releases that are newer than 9.13.4, which may or may not resolve this issue for you.  Though, I don't see any issues in the recent releases that are specific to this error.  I'd recommend upgrading anyway, as the upgrades are lower risk since you're already on 9.13.4 and the most recent release right now is 9.13.7.  

If that doesn't work for you, you can also install and use the open-source Upendo User Manager, or another similar DNN extension out there.  This will help you as a workaround while you try to figure out what the root cause is for your site.  

 

Have you looked in the browser tools / console to see if there are error messages? How complicated is your server setup (i.e. is it behind a firewall that might be "fixing" (ha!) javascript, etc.?

Great questions!  There could be something related to the environmental security/firewall/networking getting in the way.  😎 

Dnn4Less have now upgraded my sites to 9.13.7 and the issues appeared to have been resolved.
However the underlying issue of Search showing errors in the log still happened.

To resolve this i did the following;
1. In the Scheduler I added the VPS server name into the Search Site Crawler parameters
2. Clear the site cache
3. Restarted the site
4. Checked this had worked by looking again at Settings|Search|Basic Settings and instead of the previous error of "There was an error retrieving your content. Please check your internet connection." I got the settings displayed.

Thoughts as to did I actually describe my problem well?