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Error while loading Default Pages from Site Settings

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New Around Here
Posts: 9
New Around Here

    Hi nukers, 
    I'am facing a problem thant i'm not able to fix properly. 
    When i create a new portal, i have a problem loading the default pages because GetDefaultPagesSettings  returns 500. Looking into my db i figured out that is missing the settings PageHeadText in PortalSettings. Do you know why or where is the problem? 
    To fix the problem i added manually the settings, but i would like to understand why this is happening. Do you know where can i check, or do you have some ints form me? 
    Thank you very much

    Veteran Member
    Posts: 340
    Veteran Member
      Which version of DNN are you running? Is it a clean install or an upgraded site? If it is an upgraded site, from which version was it upgraded?

      David Poindexter


      Creator:


      Senior Member
      Posts: 1341
      Senior Member

        To your knowledge, has the database or core code of this DNN site been modified in any way? 🤔

        Advanced Member
        Posts: 186
        Advanced Member
          You may find more details in portals\_default\logs
          Senior Member
          Posts: 1341
          Senior Member

            That's a great idea, Daniel!  

            Just in case it helps, here's a short video to help folks understand the logging locations a bit better.  😎 

            Using the DNN Admin Log and Log4NET Files

            New Around Here
            Posts: 9
            New Around Here

              So, my dnn version is 9.11.01, and yes it is an upgraded site. I think i have upgraded it from 9.9.1.
              I don't have any error in default logs due to portal creation or anithing else. 
              The database and the dnn's core is clean, no custom code. 
              I'm using multiple custom template for creating portal, but creating a "normal" portal with not custom template has the same problem. 
              What else could i check? 

              Veteran Member
              Posts: 340
              Veteran Member
                By "custom template", are you referring to XML based templates or JSON based. On which version of DNN were the templates created? Can you explain the basic steps for creating the custom templates?

                I am just wondering if something is awry in the templates. I remember there being some bugs over the years with both types of exports/imports.

                David Poindexter


                Creator:


                New Around Here
                Posts: 9
                New Around Here

                  XML based template. I don't remeber the version were the templates has been created. Maybe 7

                  New Around Here
                  Posts: 9
                  New Around Here
                    The old method was to use the export template that would create under the folder _default the xxxxxxx.template xml with all the information, page, module, settings ecc ecc to use while create a new portal. Now i tried the tool import/export but it doesn't create a full template. In the folder template, under the zip "export template", i have a blanck template, with 0 information about my custom site.

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