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Forums Using DNN Platform Administration and Configuration

Error while loading Default Pages from Site Settings

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SimoneDnn
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2/9/2024 11:44 AM

Hi nukers, 
I'am facing a problem thant i'm not able to fix properly. 
When i create a new portal, i have a problem loading the default pages because GetDefaultPagesSettings  returns 500. Looking into my db i figured out that is missing the settings PageHeadText in PortalSettings. Do you know why or where is the problem? 
To fix the problem i added manually the settings, but i would like to understand why this is happening. Do you know where can i check, or do you have some ints form me? 
Thank you very much

David Poindexter
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2/9/2024 12:13 PM
Which version of DNN are you running? Is it a clean install or an upgraded site? If it is an upgraded site, from which version was it upgraded?

David Poindexter


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Will Strohl
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2/9/2024 1:02 PM

To your knowledge, has the database or core code of this DNN site been modified in any way? 🤔

Daniel Valadas
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2/9/2024 2:39 PM
You may find more details in portals\_default\logs
Will Strohl
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2/9/2024 3:39 PM

That's a great idea, Daniel!  

Just in case it helps, here's a short video to help folks understand the logging locations a bit better.  😎 

Using the DNN Admin Log and Log4NET Files

SimoneDnn
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2/10/2024 10:08 AM

So, my dnn version is 9.11.01, and yes it is an upgraded site. I think i have upgraded it from 9.9.1.
I don't have any error in default logs due to portal creation or anithing else. 
The database and the dnn's core is clean, no custom code. 
I'm using multiple custom template for creating portal, but creating a "normal" portal with not custom template has the same problem. 
What else could i check? 

David Poindexter
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2/10/2024 6:54 PM
By "custom template", are you referring to XML based templates or JSON based. On which version of DNN were the templates created? Can you explain the basic steps for creating the custom templates?

I am just wondering if something is awry in the templates. I remember there being some bugs over the years with both types of exports/imports.

David Poindexter


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SimoneDnn
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2/12/2024 9:56 AM

XML based template. I don't remeber the version were the templates has been created. Maybe 7

SimoneDnn
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2/12/2024 10:42 AM
The old method was to use the export template that would create under the folder _default the xxxxxxx.template xml with all the information, page, module, settings ecc ecc to use while create a new portal. Now i tried the tool import/export but it doesn't create a full template. In the folder template, under the zip "export template", i have a blanck template, with 0 information about my custom site.

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