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Error while trying to create a new page

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Marco Alvarado

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1/16/2026 7:22 PM

Hi guys,

This is a first time for me, I'm getting this error in the Admin Logs when trying to create a new page with or without a page template

"The transaction log for database 'tempdb' is full due to 'ACTIVE_TRANSACTION' and the holdup lsn is (7543:25344:76)."

I tried to create the page three times and got the same error, after clearing cache, restarting the application and resetting the application pool I saw the same page created three times in the page section in the Persona Bar. I tried to delete the duplicated pages and I got the same error.

Any ideas how can I fix this?

Current website version is v. 10.02.01

Regards,

Daniel Valadas

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1/16/2026 10:49 PM

I have seen similar when the database recovery mode is not "simple" and does not have any maintenance plan to clear its transactions log.

However you case is a bit different because it is on "tempdb" which I believe is hardcoded for "simple" recovery.
Could tempdb be stored on a drive that is almost full, or could "auto-grow" not be enabled maybe?
If both are not the case, maybe a simple SQLServer restart could help...

I can't post SQL in the forums, but Microsoft has a support acticle to find long ongoing transactions, which could also be some clue...

David Lee

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1/17/2026 1:12 AM

ACTIVE_TRANSACTION is usually an error when a transaction is ongoing for the tempdb, my first step would be what Daniel suggests. If that does not work, try looking for active/idle sessions. Ask ChatGPT, it should give you some SQL to find active sessions.

Marco Alvarado

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1/17/2026 10:27 AM

Thank you guys! I got into the admin logs today and I wasn't able to find the same error again but I did find more than 100 "Web Server Updated" events. Now I'm able to create pages from zero or using page templates with no errors.

Daniel Valadas

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1/18/2026 3:39 AM

For the "Web Server Updated" if you are not on a multi-server setup, you can turn that scheduled task to run way more often to not clutter your logs.

Marco Alvarado

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1/19/2026 4:32 PM

Thank you all for helping me out!

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