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Forums Using DNN Platform Administration and Configuration

Google Analytics - No Results

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Matt C
New Around Here
Posts: 9
New Around Here
4/1/2021 12:40 PM

(Repost from FB DNN Connect Group) I have 2 portals on one 9.3.2 instance. Google analytics works in one (Portal 0) and not in the other (Portal 1). Confirmed the settings are identical in both portals (different tracking#), send test data from Analytics properly 'finds' the site (Portal 1). Any thoughts or recommendations would be much appreciated! Thanks!
Additional Info:
* Analytics Code on both sites is correct, and confirmed to match the Google Script. Tracking numbers are the only difference.
* Both are SSL secured, site maps are correct.
* DIFFERENCE- Important? -- One thing I just discovered that is different between the two - not sure of the significance (old sites) -- the working site has this code snippet in the Head section, starting at line 6. It is absent from the non-working site (UA id replaced with X's)

<!-- Global site tag (gtag.js) - Google Analytics -->

 

Matt C
New Around Here
Posts: 9
New Around Here
4/1/2021 12:45 PM
FWIW, this is my SiteAnalyticsConfig file:


   
       
            DotNetNuke.Services.Analytics.GoogleAnalyticsEngine, DotNetNuke
            Head
            False
           
               
               
           ]]>
           
       
   
Timo Breumelhof.
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4/2/2021 6:26 AM

Do you see JS errors in the browser console? (F12)

Matt C
New Around Here
Posts: 9
New Around Here
4/2/2021 8:40 AM
Yes, one.
11 Uncaught SyntaxError: Unexpected token ')'

However, this same error also appears on the working site, albeit on a different line (21), and both are in the Google code.


Thank you!
Matt C
New Around Here
Posts: 9
New Around Here
4/6/2021 6:02 PM
I figured it out. The google analytics connector was correctly configured in both sites, however....as I mentioned they are old sites, and previously had embedded the 'original' Google supplied code into the Site Settings/Site Behavior Page Output Settings -- on the working site 0 only. The other site - site 1 - not working only had the analytics connector, not the 'original' code from google. So, apparently the combo of DNN/Google somehow disallowed the connection with just the analytics connector on site 1. Once I pasted the 'original' google code into the page output settings, it began working immediately. To confirm, I stripped out the 'original' code from both sites, just leaving the Analytics Connecter, and the connection to google stopped. Once I pasted the 'original' code into the Page Output Settings on BOTH sites, it started working again. So, in short, it seems like there may be a bug with multi-portal sites with the Google Analytics connector. Other single site properties with just the Analytics Connector work great.

Thank you to everyone for your help!

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