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Forums Using DNN Platform Administration and Configuration

Reset password does not work when setting a custom login page

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sjones
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3/27/2026 12:36 PM

We have a custom login module that we have set as the custom login page in site settings > site behaviour. 

When this is set the link that is sent to users on Reset Password via email does not work. The link is like so:

"http://localhost/dnn/Registration.aspx?ctl=PasswordReset&resetToken=8ca0a707-dffb-4db7-835e-956f0bd15f15"

But results in the browser going to:

"http://localhost/dnn/CMISLogin.aspx?TabID=151&ctl=PasswordReset&resetToken=51e62623-faf4-4764-939d-6c4e37d66eb8"

and erroring with:

If we do not set the custom login page then the reset link works fine

 

sjones
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4/1/2026 9:31 AM

The issue was being caused by us having a custom registration page set as well. The password reset email link is generated from the PasswordReminderUrl token. When retrieving this value from PortalSettings.cs, if a custom registration page is set then it will try to get the ResetPassword control from that page instead of the default/home. As we had not implemented the ResetPassword control in our module, it resulted in an error. 

We considered implementing the control but in the end simply changed the localisation for the EMAIL_PASSWORD_REMINDER_BODY email. Changing [Portal:PASSWORDREMINDERURL] to [Portal:FULLURL]. This results in the link not appending our custom registration page and it working as expected.

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