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Forums Using DNN Platform Administration and Configuration

There was an error retrieving your content. Please check your internet connection

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Hani abu Damis
New Around Here
Posts: 5
New Around Here
5/12/2020 10:51 PM

Hi,

I upgrade from version 8 to 9.2 . I had successfully completed the upgrade, however I have noticed that emails were not being sent from the platform. Upon investigation, it has not been possible for the platform to retrieve the SMTP server information.

From Settings>Servers.>Server Settings, we get an error message flashing up, "Error loading SMTP server tab". There is also a  red banner accros the top of this page saying "There was an error retrieving your content. Please check your internet connection". This is incorrect as the internet connection is OK.

 thanks.

Tycho de Waard (SU)
Veteran Member
Posts: 838
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Thanks for being such a helpful replier!
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5/19/2020 7:25 AM
Hi Hani,

Did you do a check in the Github issues? There were some SMTP issues in the past but they have either been fixed or it was due to third party modules. https://github.com/dnnsof.../Dnn.Platform/issues

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