Yes. DNN Platform is a free, open-source CMS under the MIT License.

What is the tech stack for DNN?

DNN runs on ASP.NET (.NET Framework 4.8+) with Microsoft SQL Server (2017+ or Azure SQL).

DNN Platform is community-led and a member project of the .NET Foundation.

What’s the difference between DNN and Evoq?

DNN Platform is the open-source core that's been wildly popular and adopted for over 20 years. Evoq is a commercial offering maintained by DNN Software (IgniteTech) that builds on DNN.

DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.

Timeout Issue When Opening a Link

6 Replies

0 Subscribed to this topic

40 Subscribed to this forum

Sort:

Author

Messages

Jie

New Around Here

Posts: 10

9/12/2025 1:48 PM

Hi Community,

I’m encountering a timeout issue when opening a specific link on a page, and I haven’t been able to determine the cause.

From the application logs, everything appears normal until the expected Page Render action, which never occurs in production (but does occur locally), so timeout finally. Below are the relevant log entries:

<code>2025-09-12 12:55:25.740-04:00 [appdev][D:2][T:6][DEBUG] DNN.Trace - PortalModuleBase.OnLoad Start (TabId:156,ModuleId:596): ASP.desktopmodules_evotiva_dnnbackup_backupconfigurationoffsite_ascx 2025-09-12 12:55:25.740-04:00 [appdev][D:2][T:22][DEBUG] DNN.Trace - PortalModuleBase.OnLoad Start (TabId:156,ModuleId:596): ASP.desktopmodules_evotiva_dnnbackup_backupconfigurationoffsite_ascx 2025-09-12 12:55:26.431-04:00 [appdev][D:2][T:22][DEBUG] DNN.Trace - PortalModuleBase.OnLoad End (TabId:156,ModuleId:596): ASP.desktopmodules_evotiva_dnnbackup_backupconfigurationoffsite_ascx 2025-09-12 12:55:26.431-04:00 [appdev][D:2][T:6][DEBUG] DNN.Trace - PortalModuleBase.OnLoad End (TabId:156,ModuleId:596): ASP.desktopmodules_evotiva_dnnbackup_backupconfigurationoffsite_ascx 2025-09-12 12:55:26.520-04:00 [appdev][D:2][T:6][DEBUG] DNN.Trace - PageBase.Render Start (TabId:156,<a href="http://localhost:8080/Default.aspx?TabId=156&ctl=BackupConfigurationOffSite&mid=596&language=en-US)" target="_blank" rel="nofollow">http://localhost:8080/Def...=596&language=en-US)</a> </code>

In my local environment, I see the final PageBase.Render entry as expected, but in production it never appears, and the page eventually times out.

Has anyone experienced a similar issue, or can suggest potential causes and troubleshooting steps to identify why the render phase is not triggered in production?

Thank you in advance for any guidance.

Jie

David Lee

Advanced Member

Posts: 207

Helpful Replier

MVP

New Poster

9/15/2025 1:45 AM

I see it looks like it's doing a backup of the DB ? Sometimes low DB memory can cause timeouts, I would usually expect an error in the DNN "Admin Log".

Is your DB big?

At a guess (Assuming memory is the issue), you could try increasing the windows memory paging size. (https://learn.microsoft.c...on-to-the-page-file)

Also, check the windows event logs.

johnhenley

Advanced Member

Posts: 233

Helpful Replier

New Poster

Engaged Reader

9/15/2025 7:37 AM

Joe, first thing. Always go to the vendor of the module causing the issue. In this case it’s Evotiva for their backup module. Historically, Evotiva has provided excellent support and can probably answer your questions. I have used Evotiva backup for years and it’s an outstanding product. In your particular case, the timeout in production rather than localhost and being on a configuration page leads me to guess is that the production server is behind a firewall that is blocking access to either an offsite storage site (like AWS) or perhaps Evotiva itself for a license check (the module does that but doesn’t do it for localhost IIRC).

Jie

New Around Here

Posts: 10

9/15/2025 10:28 AM

Thank you David and @johnhenley for your helpful inputs—they’re much appreciated.

To clarify my situation: this issue only occurs when I try to open the Offsite link in the Evotiva Backup Configuration page. All other pages including other links in the same page work as expected. I did reach out to Evotiva support, but unfortunately they were unable to provide any guidance or suggestions.

Since the page request is processed within the DNN platform, I’m hoping the community might have additional insights.
So far, I have checked the Windows system event log, DNN admin/system logs, and the SQL Server logs, but I haven’t found any error messages or helpful clues.

Are there any other diagnostic steps or tools you would recommend to further narrow down the root cause? Any guidance would be greatly appreciated.

johnhenley

Advanced Member

Posts: 233

Helpful Replier

New Poster

Engaged Reader

9/15/2025 11:29 AM

- what version of DNN?
- what version of Evotiva backup?
- did evotiva say why they couldn't assist you?
- had this previously been working?
- what offsite backup options are you using?
- for troubleshooting, I'd start with browser tools and capture what network calls are being made

Jie

New Around Here

Posts: 10

9/17/2025 8:34 AM

Thank you all again for your valuable input.
After thorough investigation, no one was able to identify the exact cause of the issue, but we were able to find a workable solution.
We added the module to a new page and performed all actions from there, which resolved the problem, the issue is still there in the original page though.
Hopefully, this approach may help anyone encountering a similar issue.

Marco Alvarado

Veteran Member

Posts: 363

Helpful Replier

New Poster

Engaged Reader

Avid Reader

Most Liked

9/21/2025 10:44 AM

Posted By Jie on 9/17/2025 6:34 AM
Thank you all again for your valuable input.
After thorough investigation, no one was able to identify the exact cause of the issue, but we were able to find a workable solution.
We added the module to a new page and performed all actions from there, which resolved the problem, the issue is still there in the original page though.
Hopefully, this approach may help anyone encountering a similar issue.

Thank you Jie for taking the time to share your solution!

These Forums are for the discussion of the open source CMS DNN platform and ecosystem.

For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

If you have (suspected) security issues, please DO NOT post them in the forums but instead follow the official DNN security policy.
No Advertising. This includes the promotion of commercial and non-commercial products or services which are not directly related to DNN.
No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
No Flaming or Trolling.
No Profanity, Racism, or Prejudice.
Site Moderators have the final word on approving / removing a thread or post or comment.
English language posting only, please.

Would you like to help us?

Awesome! Simply post in the forums using the link below and we'll get you started.

Get Involved