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Forums Using DNN Platform Administration and Configuration

Trying to get copilot websocket connections working through enterprise firewall

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Evan
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7/16/2025 6:46 PM

Anyone have any tips on the settings required to get the copilot assistance working via enterprise firewall? 
Ie can outbound decryption be applied?

I'm finding the ip addresses that ersolve to ws-be.copilot.dnnsoftware.com change multiple times within 30seconds and the firewall also can not keep up and match the client request to the firewall resolution. 
Is it possible to just choose a couple and fix them?

Will Strohl
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Posts: 1607
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7/17/2025 11:57 AM
Which firewall are you trying to get through? I'd suggest consulting with their documentation and/or support.
Evan
New Around Here
Posts: 1
New Around Here
7/17/2025 7:21 PM

The dns to ip address resolution is changing sometimes 3 times within 30 seconds. Our firewall has a check once every 30 second threshold. I don't want to tweak this. 
Is Dnn using a content mgmt solution or their own? 

Will Strohl
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7/24/2025 1:21 PM
Posted By Evan on 7/17/2025 4:21 PM

The dns to ip address resolution is changing sometimes 3 times within 30 seconds. Our firewall has a check once every 30 second threshold. I don't want to tweak this. 
Is Dnn using a content mgmt solution or their own? 

That's an odd response... 🤔 

 

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