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Forums Using DNN Platform Administration and Configuration

Verification Email Resend

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John A
Growing Member
Posts: 78
Growing Member
9/27/2021 4:07 PM

Hello and thank you for your help in advance,

I am testing a new site developed with dnn 9.7.2.  It seems that yahoo and gmail may be not delivering the verification email because I tested using another domain and it worked.  Hoping someone has a solution to this?  I have tested smtp settings and it works.

My module that I built sends an email with verification fine - but DNN only functionality just dosnt seem to send or Yahoo/Gmail is to blame for this?

 

Joe Craig
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9/27/2021 7:08 PM
Possibly the mails get flagged as spam?
John A
Growing Member
Posts: 78
Growing Member
9/28/2021 8:09 AM

Hi Joe,

Unfortunatly no, both gmail and yahoo were not in my spam folders.

Its like they were never sent.  Could possibly ssl be the issue - The site and email are not using it right now.  Although I wrote a module that sends emails and they go through to both gmail and yahoo.  Just verification email so far I noticed arent getting sent or bounced.

 

Joe Craig
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9/28/2021 8:38 AM
Are you able to look at logs for your SMTP server?
John A
Growing Member
Posts: 78
Growing Member
9/28/2021 9:39 AM

Yes, 

Please look below - I tried changing the host email to one that matchs the domain - it was set to another address - but same thing?

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    host gmail-smtp-in.l.google.com [142.xxx.xxx.xx]
    SMTP error from remote mail server after pipelined end of data:
    550-5.7.26 Unauthenticated email from xxxxxxxx.com is not accepted due to
    550-5.7.26 domain's DMARC policy. Please contact the administrator of
    550-5.7.26 brown-campbell.com domain if this was a legitimate mail. Please
    550-5.7.26 visit
    550-5.7.26  https://support.google.com/mail/answer/2451690 to learn about the
    550 5.7.26 DMARC initiative. n22si3113194wms.6 - gsmtp

Joe Craig
Veteran Member
Posts: 1246
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9/28/2021 9:44 AM
It looks like the error message you posted identifies the problem and tells you how to look for answers and help.
John A
Growing Member
Posts: 78
Growing Member
9/28/2021 2:56 PM

The solution was to change host email address - my version of dnn 9.7.2 uses the actual email address from user table to send verification and password reset links.  I believe I read that it should be using the host email address in hostsettings table.  I could be wrong - if so please let me know.

Sebastian Leupold
Veteran Member
Posts: 546
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9/29/2021 10:50 AM
Host Email address is used for messages about site creation and expiration.
Registration emails are sent using email address of the primary site administrator.

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