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Forums Using DNN Platform Administration and Configuration

404 error open html editor manager

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Franc
Growing Member
Posts: 48
Growing Member
5/29/2020 9:50 AM

I updated from dnn 9.2 to 9.3 and noticed I could not get to the html editor manager. Not sure if the issue was present on dnn 9.2. 

I updated dnn to 9.6.1 same issue, however, now at least I can access Customer Editor Options from the Text/HTML module itself. I have other DNN instance and it works fine. 

My web.config file contains this       tried replacing it with this  but it got  worse, the editor would not open at all. So I went back to the original.

If you understand my issue any help will be appreciated.

This is the error log for it:


 
   
     
        AbsoluteURL
        /API/CAT_Modules/Services/GetModuleSetting
     
     
        DefaultDataProvider
        DotNetNuke.Data.SqlDataProvider, DotNetNuke
     
     
        ExceptionGUID
        f467f616-1837-4cf4-977b-0aecfc506961
     
   
   
     
      -1
      -1
      -1
     
     
     
      CRwrHI+6zCIT7LbCqjSpf8Iu3xo=
      The operation was canceled.
         at System.Threading.CancellationToken.ThrowOperationCanceledException()
   at System.Net.Http.HttpContentExtensions.d__0`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.ModelBinding.FormatterParameterBinding.d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Tracing.ITraceWriterExtensions.d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Web.Http.Controllers.HttpActionBinding.d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Tracing.ITraceWriterExtensions.d__24.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Controllers.ActionFilterResult.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Filters.AuthorizationFilterAttribute.d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Web.Http.Controllers.ExceptionFilterResult.d__0.MoveNext()
     
     
      mscorlib
     
      0
      0
     
   
 

Timo Breumelhof.
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6/3/2020 9:51 AM

Do you know what HTML editor you are using?
(RAD / CKEditor / another one)

Franc
Growing Member
Posts: 48
Growing Member
6/3/2020 10:24 AM

Thank you for your reply,

I am not sure I can tell I assume is the one that comes with DNN. It looks the same as the other dnn instances. 

I have been running this instance since version 5 now 9.6.1 How can I tell?

Thank you for helping.

 

Tycho de Waard (SU)
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6/3/2020 10:30 AM
Settings - Site settings - Site behaviour - More - Open HTML editor manager
It should be DNNConnnect CKeditor. You do not want the Radeditor there.
Franc
Growing Member
Posts: 48
Growing Member
6/3/2020 10:59 AM

I can go through all the steps Settings - Site settings - Site behaviour - More -

once I click "Open HTML editor manager" this error comes up 

I can open the "Custom Editor Settings" from the "Edit Content" tab and there I see "CKEditor Provider Settings" so I am using the CKEditor I just cannot open it from Site settings - Site behaviour - More - 


 

Joe Craig
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Posts: 1246
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6/3/2020 12:38 PM
I have seen this before, but I can't quite remember how I fixed it.

Check in the Extensions PB page, Installed Extensions, Providers and see which editor providers are installed. Hopefully you will find "DNN Connect CKEditor Provider" version 1.0.8 (that's what I see in a clean install of 9.6.1 (I see 1.0.5 in a DNN 9.3.2 installation). You may have a different on since you are using an earlier version of DNN.

Before doing anything, MAKE A BACKUP of your database and files.!!!

I would then try deleting (from the Extensions page) any other editor providers that are installed. Clear the cache, restart the application and then see what you have when you try to go to the HTML Editor Provider page.

It may help.

You can also search through the bin directory to see if there are other editor provider dll files hanging around. If you find any extraneous ones, delete them.

Good luck!
Franc
Growing Member
Posts: 48
Growing Member
6/5/2020 2:02 PM

good call, I think you are into something. I have DNN Connect CKEditor Provider 1.0.8 and RadEditor Manager 7.4.2 I will remove the RadEditor tonight and post an update.

Thank you

Joe Craig
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6/5/2020 2:27 PM
Be careful, and make sure that you have a backup. I had a few weird things happen that required manual editing of web.config.
Franc
Growing Member
Posts: 48
Growing Member
6/5/2020 2:52 PM

Hi Joe, thanks for the warning. Should edit the web.config before I delete the RadEditorProvider? 

This is what I have in the web.config file

 
     
       
       
       
     
   

Joe Craig
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6/5/2020 2:54 PM
At this point, i'd recommend not deleting. Just change the provider and leave it installed.
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