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Missing wysiwyg toolbar on pages

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Jeff Johnson

New Around Here



Posts:4
New Around Here




2/5/2024 2:43 PM

    Website: https://astct-main.dev.itswebs.com/

    DNN version: 9.13.1

    Issue:

    We are experiencing an issue affecting all of the pages using the html module. The wysiwyg toolbar has disappeared and we are trying to get it back site wide.

    I’m able to restore the toolbar on a page by page basis but not on a site basis.

    We have not experienced this before. Could it be a bug? I noticed there were bug fixes to the CKEditor provider on 9.13.1.
    - Fixed multiple settings issues in CKEditor Provider #5813

    Looking any ideas that might help with this issue.

    Thanks. -Jeff






    Tycho de Waard (SU)

    Veteran Member



    Posts:726
    Veteran Member




    2/5/2024 2:52 PM
      My first suspect would be the theme (looks awesome, btw :-) )
      Might be a div not being closed properly
      Easy check: create a page and set the theme to Xcillion.
      Tjep's digital agencyRegards,
      Tycho de Waard

      Tjep's digital agency
      We just love DNN
      https://www.tjeps.com





      David Poindexter

      Veteran Member



      Posts:253
      Veteran Member




      2/5/2024 2:58 PM
        Jeff, perhaps you are using a CKE plugin that is no longer supported? I think that could cause the toolbar to disappear.

        David Poindexter


        Creator:







        Jeff Johnson

        New Around Here



        Posts:4
        New Around Here




        2/6/2024 11:33 AM

          Thanks Tycho. I'll give it a try.

          -Jeff






          Jeff Johnson

          New Around Here



          Posts:4
          New Around Here




          2/6/2024 12:36 PM

            Thanks David. I'll look for CKE plugins.

            -Jeff






            Jeff Johnson

            New Around Here



            Posts:4
            New Around Here




            2/8/2024 1:20 PM

              Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

              Once we did that, the wysiwyg toolbars came back for all of the pages.

              -Jeff






              Will Strohl

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              Posts:1260
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              2/8/2024 1:42 PM
                Posted By Jeff Johnson on 2/8/2024 10:20 AM

                Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

                Once we did that, the wysiwyg toolbars came back for all of the pages.

                -Jeff

                Awesome!  Thank you for letting us know how you resolved the issue.  Have a great day!  😎 

                 

                Will Strohl

                Upendo Ventures Was my answer helpful to you? Please... Sponsor Us On GitHub ;)
                DNN experts since 2003 | We Build LOTS of DNN stuff...
                DNN-based E-Commerce w/ Hotcakes Commerce





                David Poindexter

                Veteran Member



                Posts:253
                Veteran Member




                2/8/2024 1:55 PM
                  Posted By Jeff Johnson on 2/8/2024 1:20 PM

                  Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

                  Once we did that, the wysiwyg toolbars came back for all of the pages.

                  -Jeff


                  Glad to hear this worked for you!

                   

                   

                  David Poindexter


                  Creator:







                  Marco Alvarado

                  Advanced Member



                  Posts:187
                  Advanced Member




                  2/9/2024 9:54 AM

                    Jeff, thanks for posting the solution!

                    I love to read a topic from the very beginning and reading the solution at the end of it, you learned a lot from just checking out the forums!

                    Ing. Marco Alvarado Gómez MSc | Globalode
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