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Missing wysiwyg toolbar on pages

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Jeff Johnson

New Around Here

Posts: 4

New Poster

2/5/2024 3:43 PM

Website: https://astct-main.dev.itswebs.com/

DNN version: 9.13.1

Issue:

We are experiencing an issue affecting all of the pages using the html module. The wysiwyg toolbar has disappeared and we are trying to get it back site wide.

I’m able to restore the toolbar on a page by page basis but not on a site basis.

We have not experienced this before. Could it be a bug? I noticed there were bug fixes to the CKEditor provider on 9.13.1.
- Fixed multiple settings issues in CKEditor Provider #5813

Looking any ideas that might help with this issue.

Thanks. -Jeff

Tycho de Waard (SU)

Veteran Member

Posts: 838

Helpful Replier

New Poster

2/5/2024 3:52 PM

My first suspect would be the theme (looks awesome, btw :-) )
Might be a div not being closed properly
Easy check: create a page and set the theme to Xcillion.

David Poindexter

Veteran Member

Posts: 360

Helpful Replier

MVP

2/5/2024 3:58 PM

Jeff, perhaps you are using a CKE plugin that is no longer supported? I think that could cause the toolbar to disappear.

Jeff Johnson

New Around Here

Posts: 4

New Poster

2/6/2024 12:33 PM

Thanks Tycho. I'll give it a try.

-Jeff

Jeff Johnson

New Around Here

Posts: 4

New Poster

2/6/2024 1:36 PM

Thanks David. I'll look for CKE plugins.

-Jeff

Jeff Johnson

New Around Here

Posts: 4

New Poster

2/8/2024 2:20 PM

Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

Once we did that, the wysiwyg toolbars came back for all of the pages.

-Jeff

Will Strohl

Senior Member

Posts: 1607

MVP

New Poster

2/8/2024 2:42 PM

Posted By Jeff Johnson on 2/8/2024 10:20 AM
Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

Once we did that, the wysiwyg toolbars came back for all of the pages.

-Jeff

Awesome! Thank you for letting us know how you resolved the issue. Have a great day! 😎

Will Strohl
Founder & CEO, Upendo Ventures

🛠️ Have a DNN Project? | 🛡️ Need SLA-based DNN Support?

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David Poindexter

Veteran Member

Posts: 360

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MVP

2/8/2024 2:55 PM

Posted By Jeff Johnson on 2/8/2024 1:20 PM
Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

Once we did that, the wysiwyg toolbars came back for all of the pages.

-Jeff

Glad to hear this worked for you!

Marco Alvarado

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Posts: 363

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New Poster

Engaged Reader

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2/9/2024 10:54 AM

Jeff, thanks for posting the solution!

I love to read a topic from the very beginning and reading the solution at the end of it, you learned a lot from just checking out the forums!

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