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Missing wysiwyg toolbar on pages

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New Around Here





    Website: https://astct-main.dev.itswebs.com/

    DNN version: 9.13.1

    Issue:

    We are experiencing an issue affecting all of the pages using the html module. The wysiwyg toolbar has disappeared and we are trying to get it back site wide.

    I’m able to restore the toolbar on a page by page basis but not on a site basis.

    We have not experienced this before. Could it be a bug? I noticed there were bug fixes to the CKEditor provider on 9.13.1.
    - Fixed multiple settings issues in CKEditor Provider #5813

    Looking any ideas that might help with this issue.

    Thanks. -Jeff






    Veteran Member





      My first suspect would be the theme (looks awesome, btw :-) )
      Might be a div not being closed properly
      Easy check: create a page and set the theme to Xcillion.
      Tjep's digital agencyRegards,
      Tycho de Waard

      Tjep's digital agency
      We just love DNN
      https://www.tjeps.com





      Advanced Member





        Jeff, perhaps you are using a CKE plugin that is no longer supported? I think that could cause the toolbar to disappear.
        David Poindexter
        Corporate Website  |  Facebook Page  |  Twitter Page

        nvisionative
        Creator of:





        New Around Here





          Thanks Tycho. I'll give it a try.

          -Jeff






          New Around Here





            Thanks David. I'll look for CKE plugins.

            -Jeff






            New Around Here





              Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

              Once we did that, the wysiwyg toolbars came back for all of the pages.

              -Jeff






              Veteran Member





                Posted By Jeff Johnson on 2/8/2024 10:20 AM

                Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

                Once we did that, the wysiwyg toolbars came back for all of the pages.

                -Jeff

                Awesome!  Thank you for letting us know how you resolved the issue.  Have a great day!  😎 

                 






                Advanced Member





                  Posted By Jeff Johnson on 2/8/2024 1:20 PM

                  Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

                  Once we did that, the wysiwyg toolbars came back for all of the pages.

                  -Jeff


                  Glad to hear this worked for you!

                   

                   

                  David Poindexter
                  Corporate Website  |  Facebook Page  |  Twitter Page

                  nvisionative
                  Creator of:





                  Advanced Member





                    Jeff, thanks for posting the solution!

                    I love to read a topic from the very beginning and reading the solution at the end of it, you learned a lot from just checking out the forums!

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