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Missing wysiwyg toolbar on pages

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Jeff Johnson
New Around Here
Posts: 4
New Around Here
2/5/2024 2:43 PM

    Website: https://astct-main.dev.itswebs.com/

    DNN version: 9.13.1

    Issue:

    We are experiencing an issue affecting all of the pages using the html module. The wysiwyg toolbar has disappeared and we are trying to get it back site wide.

    I’m able to restore the toolbar on a page by page basis but not on a site basis.

    We have not experienced this before. Could it be a bug? I noticed there were bug fixes to the CKEditor provider on 9.13.1.
    - Fixed multiple settings issues in CKEditor Provider #5813

    Looking any ideas that might help with this issue.

    Thanks. -Jeff

    0
    Tycho de Waard (SU)
    Veteran Member
    Posts: 743
    Veteran Member
    2/5/2024 2:52 PM
      My first suspect would be the theme (looks awesome, btw :-) )
      Might be a div not being closed properly
      Easy check: create a page and set the theme to Xcillion.
      David Poindexter
      Veteran Member
      Posts: 341
      Veteran Member
      2/5/2024 2:58 PM
        Jeff, perhaps you are using a CKE plugin that is no longer supported? I think that could cause the toolbar to disappear.

        David Poindexter


        Creator:


        2
        Jeff Johnson
        New Around Here
        Posts: 4
        New Around Here
        2/6/2024 11:33 AM

          Thanks Tycho. I'll give it a try.

          -Jeff

          1
          Jeff Johnson
          New Around Here
          Posts: 4
          New Around Here
          2/6/2024 12:36 PM

            Thanks David. I'll look for CKE plugins.

            -Jeff

            2
            Jeff Johnson
            New Around Here
            Posts: 4
            New Around Here
            2/8/2024 1:20 PM

              Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

              Once we did that, the wysiwyg toolbars came back for all of the pages.

              -Jeff

              3
              Will Strohl
              Senior Member
              Posts: 1357
              Senior Member
              2/8/2024 1:42 PM
                Posted By Jeff Johnson on 2/8/2024 10:20 AM

                Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

                Once we did that, the wysiwyg toolbars came back for all of the pages.

                -Jeff

                Awesome!  Thank you for letting us know how you resolved the issue.  Have a great day!  😎 

                 

                David Poindexter
                Veteran Member
                Posts: 341
                Veteran Member
                2/8/2024 1:55 PM
                  Posted By Jeff Johnson on 2/8/2024 1:20 PM

                  Our team resolved the issue by removing all of the page and site settings from the "Custom Editor Options".

                  Once we did that, the wysiwyg toolbars came back for all of the pages.

                  -Jeff


                  Glad to hear this worked for you!

                   

                   

                  David Poindexter


                  Creator:


                  2
                  Marco Alvarado
                  Advanced Member
                  Posts: 217
                  Advanced Member
                  2/9/2024 9:54 AM

                    Jeff, thanks for posting the solution!

                    I love to read a topic from the very beginning and reading the solution at the end of it, you learned a lot from just checking out the forums!

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