Try this...

1. Navigate to the file system where the website is hosted.
2. Now, enter the website folder, going to the following path: /DesktopModules/Admin/Dnn.PersonaBar/Resources/
3. Delete the following file: LocalResources.en-US.resources
4. Recycle the website application pool.
5. View the site again using an account that has editing rights anywhere (including an administrator or superuser).

The file you deleted will be recreated by DNN on the next page load.

If this was the cause, the persona bar will function again.

Thanks Will, unfortunately that did not work still the same issue.

Posted By Stellatus on 10/24/2022 7:44 AM
Thanks Will, unfortunately that did not work still the same issue.

No worries... That's the normal first step to troubleshoot that issue. Looking in more detail at your screenshot, it appears that this may require more traditional troubleshooting.  Are you able to resolve some (or, hopefully all) of the errors you see in the console? Clearing those out should be the next step in attempting to resolve this.  

If these errors appear to be related to a web browser plugin, I'd suggest troubleshooting in a different web browser, or using a private/incognito window.  

 

Why are you installing DNN 9.10.2 instead of latest version (9.11.0), which has a number of fixes included?

Hi Sebastian, sorry my mistake it is the latest version 9.11.0 which is deployed.

<add key="InstallationDate" value="10/21/2022" />
<add key="InstallVersion" value="09.11.00" />

are you using proper version of .Net framework?
Did you check log file (in folder /portals/_default/logs) for errors?
more likely, it is a client-side issue - are there any messages in Browser Console?
BTW: did you unblock the downloaded install package (in file properties) prior to unzipping the files contained)

We upgraded from 9.8 to 9.11. The persona bar did not appear for us.

While update was being run , there was a error during the install of persona bar. we do not see any dll related to the personabar in bin.

Is there something we need to do before we start the update?

Thanks in advance.

 

 

 

Posted By SDas on 1/12/2023 8:53 AM

We upgraded from 9.8 to 9.11. The persona bar did not appear for us.

While update was being run , there was a error during the install of persona bar. we do not see any dll related to the personabar in bin.

Is there something we need to do before we start the update?

Thanks in advance.

If you receive any errors during the upgrade process, most of the time you want to restart the upgrade after determining a way to potentially fix the error.  For example, pull the installer and the standard Log4NET log files, inspect the errors, then restart the upgrade with any necessary amendments you need to have for the upgrade.  

In your case, I might also suggest upgrading to 9.10.02 first, then 09.11.00 (one after the other, don't wait for another day or something).  I've noticed odd and unreproducible issues pretty consistently when skipping 09.10.xx.  

 

Thank you . We did another test upgrade and no error this time.

However, Personabar icons are missing.

Also, JavaScriptLibraries was throwing error. Is the table JavaScriptLibraries looking for matching versions somehere?

Thanks in advance !