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Forums Using DNN Platform Administration and Configuration

registration settings

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Franc
Growing Member
Posts: 48
Growing Member
1/2/2023 4:13 PM

I would like to change registration setting from Public to Verified, when I do I get "cannot update registration settings Please try later" 

does anyone know what could be preventing the setting from Public to Verified? 

Any help will be greatly appreciated. 

I am using a DNN instance 9.1.1 and cannot upgrade until I replace a module. 

James Clarkson
Growing Member
Posts: 85
Growing Member
1/2/2023 5:57 PM
Check that you don't have different users with the same email address.
If you do, it may be helpful to change one of them to have a + sign, e.g. [email protected] -> [email protected]
Franc
Growing Member
Posts: 48
Growing Member
1/2/2023 6:37 PM

I deleted all duplicate emails and still cannot make changes.

I tried to set registration to None and it didn't save the changes either

James Clarkson
Growing Member
Posts: 85
Growing Member
1/2/2023 7:17 PM
any hints in event log ?
Franc
Growing Member
Posts: 48
Growing Member
1/2/2023 8:04 PM

nothing on the logs, is not generating any errors, 

James Clarkson
Growing Member
Posts: 85
Growing Member
1/2/2023 8:39 PM

some consistency checks...
check there is only one portal...
        select count (distinct portalid) from [UserPortals]
...and check that these underlying tables have the same number of rows...
        select count (*) from [Users]
        select count(*) from [aspnet_Users]
        select count (*) from [aspnet_Membership]

 

Franc
Growing Member
Posts: 48
Growing Member
1/2/2023 9:01 PM

James, thanks for helping. I just realized a developer that worked on this added authentication providers Google and Facebook not from DNN and probably did some other things that I need to get rid of before I can make any changes. 

There is another portal on this DNN instance and on that portal I can change the registration to Verified.  

There are 2 portals and the rows of users in the tables are all the same  One user on the second portal 

 

 

James Clarkson
Growing Member
Posts: 85
Growing Member
1/2/2023 9:38 PM

OK - best to clear/clean other things first. I hope that you get it resolved.

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