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Forums Using DNN Platform Administration and Configuration

Site Logo Not Replace

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Alejandro Scotti
Growing Member
Posts: 27
Growing Member
8/12/2023 12:07 PM

Hello, I have an issue where the new site logo that I upload does not display, it continues to render the older one.

DNN 9.12
SVG file format.
Cleared Cache multiple times.

I have appended the file name to _v1.svg and I can see it's still not detecting the new one...

Screenshots:
https://jmp.sh/lXZ4GfTS
https://jmp.sh/lE605Toj

Thank you,

Alejandro Scotti
Growing Member
Posts: 27
Growing Member
8/12/2023 3:46 PM

I just tried selecting NO LOGO yet the HTML still displays the old logo... :-(

Tycho de Waard - Tjeps
Growing Member
Posts: 54
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8/13/2023 3:25 PM
Don't forget the save button. I forgot it myself once. Took me an hour to figure that one out :-)
Alejandro Scotti
Growing Member
Posts: 27
Growing Member
8/13/2023 3:31 PM

lol yes I do save each time...

Screenshot: https://jmp.sh/keejCUxk

Tycho de Waard - Tjeps
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8/14/2023 3:12 PM
In that case, I think the logo was hard coded into the theme. So, in the ASCX file
Marco Alvarado
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8/15/2023 11:04 AM

Alejandro, do you have a CDN network implemented? if you do you can purge the cache and try again.

Alos, if you've composite files enabled I recommend you to (1) increase the version (2) clear cache and (3) restart application

One last thing, you can reset your application pool and also try to run a "ipconfig flush DNS" in your computer from command prompt.

Will Strohl
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8/15/2023 11:52 AM
Like the others, this sounds like a really hard caching with your website, or the logo is hard-coded in some way.

Clearing all cache, everywhere AND checking the theme are the two next things I'd do as well. :)

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