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Verification Email Resend

Forums > Administration and Configuration
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John A

Growing Member



Posts:78
Growing Member




9/27/2021 3:07 PM

    Hello and thank you for your help in advance,

    I am testing a new site developed with dnn 9.7.2.  It seems that yahoo and gmail may be not delivering the verification email because I tested using another domain and it worked.  Hoping someone has a solution to this?  I have tested smtp settings and it works.

    My module that I built sends an email with verification fine - but DNN only functionality just dosnt seem to send or Yahoo/Gmail is to blame for this?

     






    Joe Craig

    Veteran Member



    Posts:1236
    Veteran Member




    9/27/2021 6:08 PM
      Possibly the mails get flagged as spam?
      Joe Craig
      DNN MVP
      Patapsco Research Group





      John A

      Growing Member



      Posts:78
      Growing Member




      9/28/2021 7:09 AM

        Hi Joe,

        Unfortunatly no, both gmail and yahoo were not in my spam folders.

        Its like they were never sent.  Could possibly ssl be the issue - The site and email are not using it right now.  Although I wrote a module that sends emails and they go through to both gmail and yahoo.  Just verification email so far I noticed arent getting sent or bounced.

         






        Joe Craig

        Veteran Member



        Posts:1236
        Veteran Member




        9/28/2021 7:38 AM
          Are you able to look at logs for your SMTP server?
          Joe Craig
          DNN MVP
          Patapsco Research Group





          John A

          Growing Member



          Posts:78
          Growing Member




          9/28/2021 8:39 AM

            Yes, 

            Please look below - I tried changing the host email to one that matchs the domain - it was set to another address - but same thing?

            This message was created automatically by mail delivery software.

            A message that you sent could not be delivered to one or more of its
            recipients. This is a permanent error. The following address(es) failed:

              <a href="https://webmail.xxxxxxxx.com/Mondo/lang/sys/blank.htm#" onclick="OpenNewWindow('/Mondo/lang/sys/Forms/MAI/[email protected]',570,450)">[email protected]</a><br />     host gmail-smtp-in.l.google.com [142.xxx.xxx.xx]
                SMTP error from remote mail server after pipelined end of data:
                550-5.7.26 Unauthenticated email from xxxxxxxx.com is not accepted due to
                550-5.7.26 domain's DMARC policy. Please contact the administrator of
                550-5.7.26 brown-campbell.com domain if this was a legitimate mail. Please
                550-5.7.26 visit
                550-5.7.26  https://support.google.co...swer/2451690 to learn about the
                550 5.7.26 DMARC initiative. n22si3113194wms.6 - gsmtp






            Joe Craig

            Veteran Member



            Posts:1236
            Veteran Member




            9/28/2021 8:44 AM
              It looks like the error message you posted identifies the problem and tells you how to look for answers and help.
              Joe Craig
              DNN MVP
              Patapsco Research Group





              John A

              Growing Member



              Posts:78
              Growing Member




              9/28/2021 1:56 PM

                The solution was to change host email address - my version of dnn 9.7.2 uses the actual email address from user table to send verification and password reset links.  I believe I read that it should be using the host email address in hostsettings table.  I could be wrong - if so please let me know.






                Sebastian Leupold

                Veteran Member



                Posts:539
                Veteran Member




                9/29/2021 9:50 AM
                  Host Email address is used for messages about site creation and expiration.
                  Registration emails are sent using email address of the primary site administrator.
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