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Forums Using DNN Platform Upgrading DNN Platform

Site Assets will not load 9.11.0

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bicklp
New Around Here Send Private Message
Posts: 5
New Around Here
1/10/2023 9:40 AM

I recently upgrade to 9.11.0 and removed telerik using the new module

When trying to go to the Site Assets Page or Global Assets Page I get an error

A critical error has occurred. Please check the Admin Logs for further details.

This is whats in the logs when i try and visit any page with the resource manager Any help would be appreciated

2023-01-10 13:36:45,203 [GF-DC1-WEB1][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - System.NullReferenceException: Object reference not set to an instance of an object.    at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)    at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)    at System.Web.UI.Control.InitRecursive(Control namingContainer)    at System.Web.UI.Control.AddedControl(Control control, Int32 index)    at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)    at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()    at System.Web.UI.Control.EnsureChildControls()    at DotNetNuke.UI.Containers.Container.get_ModuleControl()    at DotNetNuke.UI.Containers.Container.ProcessModule()    at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module) 2023-01-10 13:36:45,218 [GF-DC1-WEB1][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - DotNetNuke.Services.Exceptions.ModuleLoadException: Unhandled Error Adding Module to ContentPane. ---> System.NullReferenceException: Object reference not set to an instance of an object.    at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)    at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)    at System.Web.UI.Control.InitRecursive(Control namingContainer)    at System.Web.UI.Control.AddedControl(Control control, Int32 index)    at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)    at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()    at System.Web.UI.Control.EnsureChildControls()    at DotNetNuke.UI.Containers.Container.get_ModuleControl()    at DotNetNuke.UI.Containers.Container.ProcessModule()    at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module)    --- End of inner exception stack trace ---    at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module)    at DotNetNuke.UI.Skins.Skin.InjectModule(Pane pane, ModuleInfo module) 2023-01-10 13:36:45,234 [GF-DC1-WEB1][Thread:28][FATAL] DotNetNuke.Framework.PageBase - An error has occurred while loading page. System.NullReferenceException: Object reference not set to an instance of an object.    at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)    at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)    at System.Web.UI.Control.InitRecursive(Control namingContainer)    at System.Web.UI.Control.AddedControl(Control control, Int32 index)    at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)    at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()    at System.Web.UI.Control.EnsureChildControls()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at System.Web.Util.WithinCancellableCallbackTaskAwaitable.WithinCancellableCallbackTaskAwaiter.GetResult()    at System.Web.UI.Page.d__523.MoveNext() 2023-01-10 13:36:45,249 [GF-DC1-WEB1][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - ~/Default.aspx?tabid=77&error=Object+reference+not+set+to+an+instance+of+an+object.&content=0 System.NullReferenceException: Object reference not set to an instance of an object.    at DotNetNuke.Services.Tokens.BaseCustomTokenReplace.ReplaceTokens(String sourceText)    at DotNetNuke.UI.Modules.Html5.Html5HostControl.OnInit(EventArgs e)    at System.Web.UI.Control.InitRecursive(Control namingContainer)    at System.Web.UI.Control.AddedControl(Control control, Int32 index)    at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content)    at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls()    at System.Web.UI.Control.EnsureChildControls()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Web.UI.Control.d__249.MoveNext() --- End of stack trace from previous location where exception was thrown ---    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)    at System.Web.Util.WithinCancellableCallbackTaskAwaitable.WithinCancellableCallbackTaskAwaiter.GetResult()    at System.Web.UI.Page.d__523.MoveNext()

Will Strohl
Senior Member Send Private Message
Posts: 1513
Senior Member
1/10/2023 12:30 PM

Hello  :)  

Are you sure that you followed each step regarding replacing the module on the assets manager page?  You might want to revert the upgrade to the step before removing Telerik and re-do that series of steps.  It sounds like something odd happened at that point.  🤔

Tycho de Waard (SU)
Veteran Member Send Private Message
Posts: 778
Veteran Member
1/11/2023 4:26 AM

My first check would be as well to verify that all steps on https://docs.dnncommunity...k-removal/index.html have been taken. If you just uninstall the old DAM and install the new file manager, that won't be enough as there will be references to the old DAM. With this procedure I have not encountered any issues.

If you are a 100% sure that you did all this (including the Telerik identifier as mentioned in the instructions part) , the next suspect would be old modules, either 3rd party or custom made modules that reference to Telerik. If you come from a long way back, you might even have the RADeditor set as wysiwyg editor which also depends on Telerik. 

bicklp
New Around Here Send Private Message
Posts: 5
New Around Here
1/11/2023 5:58 AM

Thanks.

I ended up restoring the site back to 9.4.0 and then running the 9.11.0 upgrade again (a bit more focused this time)

Once updated i checked the site assets. Working ok I then ran the Telerik Removal tool. Removed ok and no dependencis stopping it I checked the site assets again. Working ok now

Something must have messed up on the earlier upgrade

Thanks again

Will Strohl
Senior Member Send Private Message
Posts: 1513
Senior Member
1/11/2023 3:59 PM
Posted By bicklp on 1/11/2023 1:58 AM

Working ok now

Yeah, sometimes odd things happen, even if you know you did everything correctly.  Windows services, web requests, antivirus, etc.  Anything can potentially get in the way when you least expect it.  

Thanks for letting us know it's working!  :) 

 

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