I'm seeing errors like this:

LogType = PAGE_LOAD_EXCEPTION

AbsoluteURL = /Default.aspx
DefaultDataProvider = DotNetNuke.Data.SqlDataProvider, DotNetNuke
ExceptionGUID = f9d2a3db-0585-403e-b366-8640b82752dd
LogGUID = d53478a9-4945-4a56-92e2-f65535a2dd5c
LogTypeKey = PAGE_LOAD_EXCEPTION
LogConfigID = 6
LogPortalID = 0
LogServerName = VPS23364
LogNotificationPending = True
LogEventID = 214293
ExceptionHash = jiZe1C4H79NhKfK2lyeYh8koQZk=
Message = Unhandled error loading page.
InnerMessage = Object reference not set to an instance of an object.
InnerStackTrace = at System.Web.UI.TemplateControl.LoadControl(IWebObjectFactory objectFactory, VirtualPath virtualPath, Type t, Object[] parameters)
at DotNetNuke.UI.ControlUtilities.LoadControl[T](TemplateControl containerControl, String ControlSrc)
at DotNetNuke.UI.Skins.Skin.LoadSkin(PageBase page, String skinPath)

The page seems to load fine, though. Could this be affecting the Persona Bar?

There are a number of things that could cause this. Most commonly, I've seen older themes be the culprit. Especially if any of the content panes are TD's instead of DIV's.

Have you tried using a different theme to see if there's a different result? Are you seeing any errors in the web developer console?

Here are the most common troubleshooting steps I use for persona issues:

• Delete the .resources file in the following folder (it regenerates):  ~\DesktopModules\Admin\Dnn.PersonaBar\Resources
• Replace any TD content panes with DIV content panes
• Reapply file system permissions on the server
• Check the web.config for any entries that might be conflicting and/or otherwise blocking web service calls
• Try to troubleshoot it on a page with a different theme and container applied to it

Yes, I think it must be related to the theme. The site had Porto 4.0.7. I need to get a newer them installed and see if that helps.

No errors in the Console.

Thanks for the suggestions, Will.

Delete the .resources file in the following folder (it regenerates): ~\DesktopModules\Admin\Dnn.PersonaBar\Resources

There's no Resources folder. There's App_LocalResources. Is that what you meant

Replace any TD content panes with DIV content panes

That's not the case either for Porto or Xcillion.

Reapply file system permissions on the server

No change

Check the web.config for any entries that might be conflicting and/or otherwise blocking web service calls

Mind you I have no idea what I'm looking for. That said, I didn't see anything.

Try to troubleshoot it on a page with a different theme and container applied to it

I switched a page to use the Xcillion theme. No change.

On a page with Porto as the theme I get:

2019-06-25 19:11:42,872 [VPS23364][Thread:28][ERROR] DotNetNuke.Services.Exceptions.Exceptions - System.NullReferenceException: Object reference not set to an instance of an object.
at Mandeeps.DNN.Skins.Porto.Home.OnInit(EventArgs e)

2019-06-25 19:12:04,356 [VPS23364][Thread:29][ERROR] DotNetNuke.Services.Exceptions.Exceptions - System.NullReferenceException: Object reference not set to an instance of an object.
at Mandeeps.DNN.Skins.Porto.Home.OnInit(EventArgs e)


On a page with Xcillion I don't get that error ... but I still don't get the Persona Bar working.

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Now, where would I look to see if webservice calls are being blocked?

Posted By Joe Craig on 25 Jun 2019 08:27 PM
Thanks for the suggestions, Will.

Now, where would I look to see if webservice calls are being blocked?

Look into the request filtering section of the web.config, and anywhere else where the URL handling is being managed (inside of DNN and out).

Example:  https://stackoverflow.com...e-web-api-return-401

I sat down with WinMerge, and the web.config files from the installation in question and a fairly clean 9.3.2 site.  I went through and made sure that installation site was as much in agreement with 9.3.2 as it could reasonably be.

The site still loads, but there is still no persona bar content.

What would HisMightiness suggest next?  How do I watch/debug  or see logs related to the webservices calls?

Posted By Joe Craig on 26 Jun 2019 11:54 AM

I sat down with WinMerge, and the web.config files from the installation in question and a fairly clean 9.3.2 site.  I went through and made sure that installation site was as much in agreement with 9.3.2 as it could reasonably be.

The site still loads, but there is still no persona bar content.

What would HisMightiness suggest next?  How do I watch/debug  or see logs related to the webservices calls?

I generally use Fiddler to inspect and troubleshoot web service and other website HTTP traffic.