dnngo themes have caused a huge problem for my website, and as a consequence i need to remove the one i have which is UnZip_DNNGo20047_Unlimited033_AllModules_7.7.0.
whenever i change a page from the above theme to any other theme, the page becomes unnavigable. sometimes the entire site becomes unreachable and i have to restore the database and/or iis files. my conclusion is that this software is malware or i simply don't know how to use it. but it seems to me that i should be able to change page theme any time i want and without fear of the page becoming a 404 or 500 catastrophe. without removing the theme from all pages, i cannot uninstall the theme.
there has to be a way of uninstalling a theme but i fear that there may not be. does anyone know how to uninstall a theme? using the extensions utility is NOT the answer.
after removing the xplugin, dnn cannot function. the site is unreachable. it is amazing that dnn (8.3) has a hard dependency upon xplugin.
Posted By tony bonn on 20 Jun 2020 09:02 PM after removing the xplugin, dnn cannot function. the site is unreachable. it is amazing that dnn (8.3) has a hard dependency upon xplugin.
DNN does not have a dependency on any of the DNN go stuff. This must be caused by DNNgo not being uninstalled completely.
Posted By tony bonn on 20 Jun 2020 04:23 PM dnngo themes have caused a huge problem for my website, and as a consequence i need to remove the one i have which is UnZip_DNNGo20047_Unlimited033_AllModules_7.7.0. whenever i change a page from the above theme to any other theme, the page becomes unnavigable. sometimes the entire site becomes unreachable and i have to restore the database and/or iis files. my conclusion is that this software is malware or i simply don't know how to use it. but it seems to me that i should be able to change page theme any time i want and without fear of the page becoming a 404 or 500 catastrophe. without removing the theme from all pages, i cannot uninstall the theme. there has to be a way of uninstalling a theme but i fear that there may not be. does anyone know how to uninstall a theme? using the extensions utility is NOT the answer.
Normally one should be able to uninstall a Theme form the extensions page. If that does not work there must be some kind of other installed dependency that needs to be uninstalled first. You can get a hint of what the issue is by first deleting todays log file @ _Portals/_default/Logs/2020.06.22.log.resources and rfresh the page with the issue
It's probably not the answer you want, but IMO DNNGo would be the best place to ask about this.
Posted By Timo Breumelhof on 22 Jun 2020 04:32 AM Posted By tony bonn on 20 Jun 2020 09:02 PM after removing the xplugin, dnn cannot function. the site is unreachable. it is amazing that dnn (8.3) has a hard dependency upon xplugin. DNN does not have a dependency on any of the DNN go stuff. This must be caused by DNNgo not being uninstalled completely.
there may be some truth in what you say. i did ask the vendor who stated that the folders containing the theme and containers needed to be deleted in addition to uninstalling the software, something which i had not done previously. it would never have occurred to me that the entire set of installation folders for the theme needed to be deleted given that dnn is db driven. on the other hand, i tried removing what i thought were key dlls, but my site became unnavigable even with its pages set to a different theme. much more work is required. this is not trivial.
Posted By Timo Breumelhof on 22 Jun 2020 04:41 AM Posted By tony bonn on 20 Jun 2020 04:23 PM dnngo themes have caused a huge problem for my website, and as a consequence i need to remove the one i have which is UnZip_DNNGo20047_Unlimited033_AllModules_7.7.0. whenever i change a page from the above theme to any other theme, the page becomes unnavigable. sometimes the entire site becomes unreachable and i have to restore the database and/or iis files. my conclusion is that this software is malware or i simply don't know how to use it. but it seems to me that i should be able to change page theme any time i want and without fear of the page becoming a 404 or 500 catastrophe. without removing the theme from all pages, i cannot uninstall the theme. there has to be a way of uninstalling a theme but i fear that there may not be. does anyone know how to uninstall a theme? using the extensions utility is NOT the answer. Normally one should be able to uninstall a Theme form the extensions page. If that does not work there must be some kind of other installed dependency that needs to be uninstalled first. You can get a hint of what the issue is by first deleting todays log file @ _Portals/_default/Logs/2020.06.22.log.resources and rfresh the page with the issue It's probably not the answer you want, but IMO DNNGo would be the best place to ask about this.
i finally broke down and asked them last night. the answer is to change the site theme/containers to the dnn default; review every page to make sure that it is set to the default, uninstall the software, then remove the folders containing the software. how many dnn admins can do all of that? this is nonsense. but the real problem is that once i have changed the pages to the site default, it becomes unnavigable and i cannot uninstall the theme. so i had to upgrade to 9.6 (again) with the site having this issue, thinking that the new administrative tools were less dependent on page navigation. so with this new information, i will have to backup my site, and attempt this change. this has become a nightmare. it should not be this difficult to swap out a theme or remove an unwanted one. oddly enough, i like the theme but it is a booby trap, and i feel that certain site behaviors are attributable to it. one vendor said that his module uses bootstrap 4 while this theme use bootstrap 3, thus causing conflicts. he said i needed a different theme.
Posted By Tycho de Waard (SU) on 22 Jun 2020 06:08 AM Hi Tony, don't user DDR by default but their own menu that works with the xplugin. Or in later versions the themeplugin or ThemepluginPro As Timo said: you should reach out to DNNGo. As they are usually quite responsive, you should be on your way in no time.
i have done nothing with xplugin or the other themes - i have not tried to mix and match. the xplugin is not intuitive for me to use - so i have left it alone. as i explalined elsewhere, i have an answer from dnngo, but it will be a major task to remove the theme, requiring a complete site backup, and visiting every single @$%$# page to make sure that it does not have the dnngo theme. i have thought about deleting all pages but the home page and address just that one but i fear that having pages in the recycle bin will prove problematic. believe me, i have tried everything i can think of to change the theme - no luck. i will give dnngo's new instructions a shot but it is not simply a matter of uninstalling the extension.
I agree that DNNGo produces Themes that are more than just a Theme. If they have their uninstaller script configured right, you should not have to go into the files and delete stuff manually.
An extra option is to set the skin for all root pages and use > copy to child pages. That way it should be a lot less work. Or you can use SQL to see what pages use the DNN go skin.
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