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Forums Using DNN Platform Upgrading DNN Platform

Upgrade from 9.3.7 to 9.4.1

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Carolyn Novak
Growing Member
Posts: 32
Growing Member
1/9/2020 4:20 PM

I've been stuck at 67% : 56:49 Minutes   |   67% Installing PersonaBar - Evoq.PersonaBar.Templates_02.00.00_Install.zip 

Does anyone know how I can get this to install?

Thank you so much.

 

Michael Tobisch
Veteran Member
Posts: 1182
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MVP
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1/10/2020 3:01 AM
Carolyn,

it seems you are running Evoq - have you tried to contact the support? I mean: you are paying for it...

Happy DNNing!
Michael

Michael Tobisch
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Carolyn Novak
Growing Member
Posts: 32
Growing Member
1/10/2020 3:44 AM
Our support goes through another team so it's something I try and avoid. The last time I called support they called the other team and then emails went through the other team, it was a hassle. It's not DNN, it's the way we set this up.
It does look like I'm going to have to go that route...
Joe Craig
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1/10/2020 10:52 AM
If you kill the upgrade and look in portals/_default/logs, you will find an install.resources or similar file. Edit it and you might see some debug information that might help.
Carolyn Novak
Growing Member
Posts: 32
Growing Member
1/10/2020 11:56 AM

Thank you so much.  I'll try that now.

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