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Forums Getting Started New to DNN Platform

Menu dropdown after upgrade

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dcpetterson
New Around Here
Posts: 11
New Around Here
1/31/2021 1:49 PM

I just upgraded to version 09.03.02 (I know I'm behind) and the main menu dropdowns have stopped working. 

I have several pages linked under a page called Practices. On the Pages option, the Practices page is marked with "Display in Menu" turned ON. This page appears on the website's main menu.

There are several sub-pages under Practices. They appear properly on the Pages option under Practices. All of them have Practices as their parent page. They all are marked as "Display in Menu" turned ON.

With the previous version of DNN, the website main menu would show Practices, and when you hover with the cursor, the sub-pages would appear, and you could click on them and go to them.

After upgrading, Practices still appears on the main menu, but cursor hover does not show the dropdown. The sub-pages do not appear. I want them to appear.

Any help would be appreciated. 

Joe Craig
Veteran Member
Posts: 1246
Veteran Member
MVP
MVP
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1/31/2021 9:27 PM
From which version of DNN did you upgrade.

Take a look at your browser's Console window. From your description, it's likely that a javascript error is causing the problem.

It's possible that the JavaScript error is really a skin/theme error. To test this, create a new page and apply the Xcillion skin to this page. If the drop-downs appear on this page, then you need to look at the skin/theme used for your site.
dcpetterson
New Around Here
Posts: 11
New Around Here
2/1/2021 7:44 AM

Thank you for your response.

I believe I upgraded from 08.04. The website was installed c. 2016.

I see these errors in the browser console:

Uncaught TypeError: Cannot read property 'msie' of undefined
    at HTMLUListElement. (superfish.js:64)
    at Function.each (jquery.js?cdv=132:362)
    at jQuery.fn.init.each (jquery.js?cdv=132:157)
    at jQuery.fn.init.$.fn.superfish (superfish.js:62)
    at HTMLDocument. ((index):187)
    at mightThrow (jquery.js?cdv=132:3583)
    at process (jquery.js?cdv=132:3651)
Uncaught TypeError: Cannot read property 'msie' of undefined
    at HTMLUListElement. (superfish.js:64)
    at Function.each (jquery.js?cdv=132:362)
    at jQuery.fn.init.each (jquery.js?cdv=132:157)
    at jQuery.fn.init.$.fn.superfish (superfish.js:62)
    at HTMLDocument. ((index):218)
    at mightThrow (jquery.js?cdv=132:3583)
    at process (jquery.js?cdv=132:3651)
Uncaught TypeError: Cannot read property 'serial' of undefined
    at getMenu (superfish.js:35)
    at HTMLLIElement.over (superfish.js:20)
    at compare (hoverIntent.js:32)
    at hoverIntent.js:37
Uncaught TypeError: Cannot read property 'serial' of undefined
    at getMenu (superfish.js:35)
    at HTMLLIElement.out (superfish.js:25)
    at delay (hoverIntent.js:45)
    at hoverIntent.js:76
 

dcpetterson
New Around Here
Posts: 11
New Around Here
2/1/2021 7:54 AM

I had done an upgrade in July, and had problems then too. I believe you helped me then as well. Here is a thread from then:

https://dnncommunity.org/forums/aft/1230

dcpetterson
New Around Here
Posts: 11
New Around Here
2/1/2021 8:27 AM

Be aware, I know very little about DNN. I'm being asked to troubleshoot and such.

Our website got hit with a ransomware virus and I'm recovering from a backup from July. Back then, we were having serious performance issues, and they've come back because I think the backup was from before those issues were resolved. I seem to remember having replaced a file--newtonsoft.json maybe? Could an older version of that be causing memory issues? 

The theme we're using is "Creative". I don't really know how to create a new page and assign a different theme.

Joe Craig
Veteran Member
Posts: 1246
Veteran Member
MVP
MVP
You're an MVP!
2/1/2021 10:01 AM
Please contact me off-line using the Contact form on the website in my signature.

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