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Slow Xmod Pro Page Refreshes

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Forums > Performance and Optimization
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ericfox



New Around Here


Posts:1
New Around Here

3/14/2023 9:11 AM

    We are seeing over 20-60 second refreshes on some of our DNN pages that use Xmod Pro to pull data from our SQL Database.  We've had this intranet site up and running for a couple of years without issues but this problem started about a week ago.  It doesn't seem to matter if we are using a jquery plugin or not.  We are running DNN 09.03.02 (24) and XMOD Pro 4.8.0.

    Running a query on the DB is instant, and pouring over logs we've not seen anything specific... 

    Just not sure where else to look/check...

    Any recommendations? Thank you!


    Will Strohl



    Veteran Member


    Posts:649
    Veteran Member

    3/14/2023 9:50 AM

      Welcome, Eric!  :)  

      There could be a ton of things to potentially troubleshoot.  However, I have no clue how to troubleshoot XMod.  You'll need to contact the vendor support for that part.  This includes potentially upgrading the module, if possible. 

      In the meantime, I'd suggest performing some data maintenance.  Be sure the amount of data is acceptable for your resources.  Reindex and/or reorganize the indexes.  Check to be sure the correct indexes are actually in place for the queries being made.  Determine whether the amount of data being pulled for initial page loads is actually necessary (e.g., load pages of 10 instead of 100).  

      Also, I'm sure you know someone will mention it, but the more recent versions of DNN are much faster than 9.3.2.  I'd suggest upgrading DNN ASAP for that and various security concerns.   

      There is more that can be done, but this should be a good starting point.  :) 

      Will Strohl

      Upendo Ventures DNN experts since 2003
      Official provider of the DNN-based E-Commerce w/ Hotcakes Commerce Cloud and SLA support
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