DNN Forums

Ask questions about your website to get help learning DNN and help resolve issues.

Favicon

 11 Replies
 0 Subscribed to this topic
 21 Subscribed to this forum
Sort:
Page 1 of 212 > >>
Author
Messages
New Around Here
Posts: 7
New Around Here

    The favicon.ico has stopped displaying in the browser - www.utilmate.com 

    I've added the below to the site settings / HTML Page Header Tags, but still the DNN ico displays.


     

    On another portal that we manage - https://myaccount.clever-energy.co.uk/ - the favicon displays,

    but on other pages it doesn't - https://myaccount.clever-energy.co.uk/paymybill 

     

    I don't know what's causing this, and how to fix it.

    Veteran Member
    Posts: 1167
    Veteran Member
      Cache?

      Happy DNNing!
      Michael

      Michael Tobisch
      DNN★MVP

      dnnWerk Austria
      DNN Connect
      Growing Member
      Posts: 78
      Growing Member
        Your type is incorrect and href should be "/Portals/0/favicon.ico"
        e.g.

        Veteran Member
        Posts: 342
        Veteran Member
          You really shouldn't need to place anything in the Page Header Tags. That is honestly probably what is breaking it. Uploading the ICO file using the UI in your screenshot should handle it. If not, can you state which DNN version you are running?

          David Poindexter


          Creator:


          New Around Here
          Posts: 7
          New Around Here

            Thank you for your responses.  I added it to the header because I'm at my witts end as to why the ico isn't showing - which I've now removed.

            The DNN ico is still displaying.

            I'm using v. 09.05.00 (0)

            New Around Here
            Posts: 7
            New Around Here

              I've also cleared the cache - Settings / Server / Clear Cache

              Veteran Member
              Posts: 342
              Veteran Member

                This was a known bug in 9.6.0 (see https://github.com/dnnsof...atform/issues/3722), but I'm not sure about 9.5.0. Ideally, the site should be updated to the latest version of DNN (9.13.3 at the time of this post). You should be able to utilize the UI in later versions to save the favicon. That said, if you have a single site instance, you can always just manually replace the ICO file in the DNN root folder. ;-)

                David Poindexter


                Creator:


                New Around Here
                Posts: 7
                New Around Here

                  Thanks David.  This is a singlis site, so I've deleted the .ico files and re-uploaded. Is the location Site Assets / Root ?
                  https://www.utilmate.com/Portals/0/favicon.ico

                   

                  Veteran Member
                  Posts: 342
                  Veteran Member
                    Tracey, I was referring to the root of the DNN instance, assuming you have access to the web server file system. If you do not, then we'll have to go a different route.

                    The "different route" (if you can't upgrade DNN right now) is to place it in ~/Portals/0/. Then get the File ID from the file manager (Admin > File Management - hehe I think that's what it was called in DNN 9.5.0). Then you'll need to use the SQL Console to run a script to see if you need to INSERT or UPDATE two records in the PortalSettings table.

                    SELECT * FROM PortalSettings where SettingName = 'FavIconPath' or SettingName = 'DefaultIconLocation'


                    If you get no results, then you'll need to use an INSERT statement to add two records for the above SettingName values. Otherwise, you'll need to use an UPDATE statement to set the SettingValue column value.

                    The value for 'FavIconPath' will be something like 'FileID=102' (but instead of using 102, you'll use the FileID of your ICO file that you got from the file manager).

                    The value for 'DefaultIconLocation' will need to be 'icons/Sigma'.

                    I hope this helps, but again, the best course of action (for many reasons) is to upgrade DNN to the latest version.

                    David Poindexter


                    Creator:


                    New Around Here
                    Posts: 7
                    New Around Here
                      Thank you David. I'm not technical, so I'll ask our Development Team to follow your instructions.
                      Page 1 of 212 > >>

                      These Forums are dedicated to the discussion of DNN Platform.

                      For the benefit of the community and to protect the integrity of the ecosystem, please observe the following posting guidelines:

                      1. If you have (suspected) security issues, please DO NOT post them in the forums but instead follow the official DNN security policy
                      2. No Advertising. This includes the promotion of commercial and non-commercial products or services which are not directly related to DNN.
                      3. No vendor trolling / poaching. If someone posts about a vendor issue, allow the vendor or other customers to respond. Any post that looks like trolling / poaching will be removed.
                      4. Discussion or promotion of DNN Platform product releases under a different brand name are strictly prohibited.
                      5. No Flaming or Trolling.
                      6. No Profanity, Racism, or Prejudice.
                      7. Site Moderators have the final word on approving / removing a thread or post or comment.
                      8. English language posting only, please.

                      Would you like to help us?

                      Awesome! Simply post in the forums using the link below and we'll get you started.

                      Get Involved