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Tracey

New Around Here



Posts:7
New Around Here




3/13/2024 11:14 PM

    The favicon.ico has stopped displaying in the browser - www.utilmate.com 

    I've added the below to the site settings / HTML Page Header Tags, but still the DNN ico displays.

    <link rel="icon" href="favicon.ico" type="https://www.utilmate.com/Portals/0/favicon.ico">
    <link rel="shortcut icon” href="favicon.ico" type="https://www.utilmate.com/Portals/0/favicon.ico">

     

    On another portal that we manage - https://myaccount.clever-energy.co.uk/ - the favicon displays,

    but on other pages it doesn't - https://myaccount.clever-...o.uk/paymybill 

     

    I don't know what's causing this, and how to fix it.






    Michael Tobisch

    Veteran Member



    Posts:1124
    Veteran Member




    3/14/2024 3:53 AM
      Cache?

      Happy DNNing!
      Michael

      Michael Tobisch
      DNN★MVP

      dnnWerk Austria
      DNN Connect





      James Clarkson

      Growing Member



      Posts:72
      Growing Member




      3/14/2024 10:56 AM
        Your type is incorrect and href should be "/Portals/0/favicon.ico"
        e.g.
        <link rel="icon" type="image/x-icon" href="/Portals/0/favicon.ico">





        David Poindexter

        Advanced Member



        Posts:244
        Advanced Member




        3/14/2024 11:18 AM
          You really shouldn't need to place anything in the Page Header Tags. That is honestly probably what is breaking it. Uploading the ICO file using the UI in your screenshot should handle it. If not, can you state which DNN version you are running?

          David Poindexter


          Creator:







          Tracey

          New Around Here



          Posts:7
          New Around Here




          3/17/2024 2:23 PM

            Thank you for your responses.  I added it to the header because I'm at my witts end as to why the ico isn't showing - which I've now removed.

            The DNN ico is still displaying.

            I'm using v. 09.05.00 (0)






            Tracey

            New Around Here



            Posts:7
            New Around Here




            3/17/2024 2:38 PM

              I've also cleared the cache - Settings / Server / Clear Cache






              David Poindexter

              Advanced Member



              Posts:244
              Advanced Member




              3/17/2024 2:41 PM

                This was a known bug in 9.6.0 (see https://github.com/dnnsof...atform/issues/3722), but I'm not sure about 9.5.0. Ideally, the site should be updated to the latest version of DNN (9.13.3 at the time of this post). You should be able to utilize the UI in later versions to save the favicon. That said, if you have a single site instance, you can always just manually replace the ICO file in the DNN root folder. ;-)

                David Poindexter


                Creator:







                Tracey

                New Around Here



                Posts:7
                New Around Here




                3/17/2024 5:14 PM

                  Thanks David.  This is a singlis site, so I've deleted the .ico files and re-uploaded. Is the location Site Assets / Root ?
                  https://www.utilmate.com/Portals/0/favicon.ico

                   






                  David Poindexter

                  Advanced Member



                  Posts:244
                  Advanced Member




                  3/17/2024 7:00 PM
                    Tracey, I was referring to the root of the DNN instance, assuming you have access to the web server file system. If you do not, then we'll have to go a different route.

                    The "different route" (if you can't upgrade DNN right now) is to place it in ~/Portals/0/. Then get the File ID from the file manager (Admin > File Management - hehe I think that's what it was called in DNN 9.5.0). Then you'll need to use the SQL Console to run a script to see if you need to INSERT or UPDATE two records in the PortalSettings table. 

                    SELECT * FROM PortalSettings where SettingName = 'FavIconPath' or SettingName = 'DefaultIconLocation'


                    If you get no results, then you'll need to use an INSERT statement to add two records for the above SettingName values. Otherwise, you'll need to use an UPDATE statement to set the SettingValue column value.

                    The value for 'FavIconPath' will be something like 'FileID=102' (but instead of using 102, you'll use the FileID of your ICO file that you got from the file manager).

                    The value for 'DefaultIconLocation' will need to be 'icons/Sigma'.

                    I hope this helps, but again, the best course of action (for many reasons) is to upgrade DNN to the latest version.

                    David Poindexter


                    Creator:







                    Tracey

                    New Around Here



                    Posts:7
                    New Around Here




                    3/17/2024 7:14 PM
                      Thank you David. I'm not technical, so I'll ask our Development Team to follow your instructions.
                      You are not authorized to post a reply.
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