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Persona Bar missing after a Theme was installed

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Sanaa

New Around Here



Posts:7
New Around Here




6/7/2020 11:09 PM

    I'm using DNN 9.6.1 and am very new to it and after installing a theme the Persona Bar seems to be missing. I've tried a lot of things but nothing worked. Please help!






    Michael Tobisch

    Veteran Member



    Posts:1124
    Veteran Member




    6/8/2020 5:36 AM
      It seems that the theme is not compatible with DNN 9, or there are some conflicts in the Javascript libraries or something alike. You should ask the vendor of the theme for an updated version.

      Happy DNNing!
      Michael

      Michael Tobisch
      DNN★MVP

      dnnWerk Austria
      DNN Connect





      Sanaa

      New Around Here



      Posts:7
      New Around Here




      6/8/2020 9:11 AM

        Thank you Michael. 

        I removed the Theme from the Skins folder. But still stuck with no Persona Bar. Are there additional steps I need to do?






        Michael Tobisch

        Veteran Member



        Posts:1124
        Veteran Member




        6/9/2020 1:06 AM

          Another possibility is something with the Newtosoft.Json library or it's configuration afair. See here for more information.

          Also check the troubleshooting guidelines on DnnDocs.

          Happy DNNing!
          Michael

          Michael Tobisch
          DNN★MVP

          dnnWerk Austria
          DNN Connect





          Tycho de Waard (SU)

          Veteran Member



          Posts:726
          Veteran Member




          6/9/2020 9:29 AM
            Hi Sanaa,

            Is it a clean install or an upgraded?
            If it is an upgrade, you might have something similar like Clint on https://dnncommunity.org/...-Persona-Bar-DLL-Fun

            Cheers
            Tycho
            Tjep's digital agencyRegards,
            Tycho de Waard

            Tjep's digital agency
            We just love DNN
            https://www.tjeps.com
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